Customer Service Supervisor

Element has an opportunity for a Customer Services Supervisor; the primary function is to lead a department of 5 Client Service Representatives and be the first escalation point to support resolving customer disputes while ensuring customer satisfaction. This role is also responsible in ensuring all customer invoicing and pricing discrepancies are reviewed and completed.

Salary: $27- $31/hr DOE

* Ensure that all facets of the client service group are providing an optimum customer service level as defined by the organization's business operating plans and strategic objectives

* Responsible for a set of customers to manage as well monitor key accounts to ensure the team is reviewing test scheduling to ensure accuracy of due dates, completing status reports to clients, and communicating with regular updates on work in process to customers
* Track open customer disputes to solve in a timely manner
* First point of escalation for direct reports to assist with resolving complaints / issues
* Train team members on communication technics to ensure maximum customer satisfaction is achieved
* Resolve discrepancies on purchase orders regarding quantity, specifications, etc
* Address variation from POs, quotations and system pricing with internal business partners
* Create purchase orders for outside processing on items that cannot accommodated at our facility
* Responsible for a minimum of 5 direct reports and will need to make staff decisions including hiring, performance management, and approval of overtime and time cards
* Demonstrate the Element Values to ensure an environment of respect and dignity
* Other duties as assigned

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.