Back to search results
Patient Care Specialist, Hospice Home Care (Hybrid)
![]() | |
![]() | |
![]() United States, New York, Staten Island | |
![]() | |
OverviewProvides exemplary customer service and ensure appropriate management of the coordination of patient care and emergent scheduling issues. They are responsible for compliance of the hospice patient plan of care orders related to frequency and escalation of care due to emergent issues. This role is responsible for management of all non-clinical aspects of the hospice team. Provides coordination of patient needs between hospice vendors for pharmacy, DME, and supplies to support the hospice field clinicians and ensure patients receive needed care items quickly. They act as a resource for the Hospice IDG team and build strong, communicative relationships with the team. Focuses on ensuring electronic health record compliance with regulatory bodies in relation to frequency and required documents. Collaborates with field clinicians, volunteer manager, the IDG team and assist the Hospice Team Clinical Manager or designee with day-to-day operations of the team. Collaborates with the Intake team, patients, families, field clinicians and assist the Hospice Team Clinical Manager in the overall management of patient care. Provides support to management for coordination of IDG meetings and drives the IDG meetings for efficiency of time. Responsible for compliance of IDG meeting dates and ensuring all meetings are closed out as required in the EHR. Leads by example in how hospice interacts with patients, families, team members and external sources. Exemplary customer service is paramount to this role. Oversights and ensures all (non-CHHA) discipline patient visits are scheduled per orders, handles scheduling related inquiries, and assist with providing an extraordinary customer and field clinician service experience. Works closely with the clinicians and in conjunction with management to ensure staffing, especially during times of staffing challenges, in assuring all shifts are covered. What We Provide
What You Will Do
Education:
Work Experience:
|