Service Advisor

JX Truck Center
dental insurance, life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, 401(k), retirement plan
United States, Illinois, Effingham
1901 West Evergreen Avenue (Show on map)
Jan 15, 2025
Description The Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, ordering shop supplies according to procedures, and consulting with insurance companies. Pay: $50,000-$60,000/year. (based on experience, skill set, etc.) + Service Counter Incentive Program Shift: 9:00 a.m. - 6:00 p.m. (Monday - Friday) Essential Duties and Responsibilities Process all shop repair orders by scheduling & assigning work to shop Associates. Document and diagnose necessary repairs by taking photographs. Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing. Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work. Complete invoicing and collecting procedures in a timely manner. All other duties as assigned. Competencies: Priority Setting Customer Service Technical Skills Minimum Qualifications: High school diploma or equivalent. Three (3) years of related automotive repair facility or heavy-duty truck experience preferred. Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems. Valid driver's license required; CDL recommended, but not required (or ability to obtain, if interested.) Dependable and reliable attendance required. Employee Benefits: Insurance: Medical - PPO and HDHP options Flexible Spending Account (FSA) Health Savings Account (HSA) with company match Dental Insurance Vision Insurance Accident & Critical Illness Insurance Group Term Life Insurance (company paid) Short and Long-Term Disability (company paid) Paid Time Off: Paid Time Off (PTO) Paid Holidays Volunteer Time-Off Paid Maternity/Paternity Leave Bereavement/Funeral Compensation: 401(k) Retirement Plan with company match Incentive Programs Shift Differential Program Tool Rewards Program Safety shoe and glasses program Other: Employee Assistance Program (EAP) Wellness incentives Company paid and provided uniforms Training: In-House, Instructor-Led, and Online JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Qualifications Behaviors Team Player - Works well as a member of a group Enthusiastic - Shows intense and eager enjoyment and interest Motivations Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Growth Opportunities - Inspired to perform well by the chance to take on more responsibility Self-Starter - Inspired to perform without outside help Education Associates of Diesel Technology (preferred) High School or GED of General (required) Experience 2 years: Service Writer / Service Advisor (preferred) Licenses & Certifications CDL (preferred) DL (required) Skills Writing Skills (preferred) Time Management (preferred) Sales Skills (preferred) Phone Skills (preferred) Computer Skills (preferred) Communication Skills (preferred)