Fire Command & Engineering Dispatch - Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join our team as a Fire Control Maintenance Dispatcher at Mandalay Bay, where you'll play a crucial role in delivering exceptional guest service and communication. In this dynamic position, you'll support guests, engineers, and various departments, helping them achieve their goals while ensuring smooth operations. As a key member of a professional and engaging team, you'll be responsible for overseeing all operations related to life safety and facility management systems, making a direct impact on the safety and well-being of the entire property. If you're passionate about providing outstanding service and thrive in a fast-paced environment, we'd love to have you on board at Mandalay Bay!

STARTING RATE:$21 an hour

THE DAY-TO-DAY:

• Dispatch Operations: Manage computerized maintenance and life safety systems to prioritize, assign, and dispatch the maintenance team for guest requests, urgent repairs, and routine tasks, ensuring accurate work logging

• Safety and Compliance: Maintain awareness of cleanliness, safety, and accident prevention, ensuring all dispatched tasks follow safety protocols

• Call Handling: Efficiently manage high call volumes, using good judgment to assess priorities, dispatching personnel as needed, and coordinating multiple tasks to maximize efficiency

• Guest Satisfaction: Own guest requests and complaints, dispatching teams to resolve issues promptly and following up to ensure satisfaction

• Communication: Answer and route incoming calls related to maintenance, life safety, and engineering, maintaining clear communication with guests and staff

• Team Environment: Foster a positive workplace by encouraging teamwork, dispatching requests promptly, and responding professionally to guest needs

• Knowledge and Efficiency: Stay informed about departmental and hotel procedures, managing dispatch operations efficiently, providing accurate information, and meeting deadlines with minimal supervision

• Additional Responsibilities: Support urgent situations, troubleshooting dispatch issues, and ensuring continuous operation of maintenance and safety systems

THE IDEAL CANDIDATE:

• Age: 21 years and older

• Education: High school diploma, GED, or equivalent educational experience

• Experience: Minimum of 1 year of experience in hospital, hospitality, or a similar fast-paced environment

• Work Schedule: Ability to work varied shifts, including weekends, holidays, and evenings as required

• Customer Service Skills: Strong background in customer service, with the ability to resolve issues professionally and ensure guest satisfaction

• Call Center/Office Experience: Prior experience working in a call center or office environment, managing high call volumes, and multitasking efficiently

• Administrative Experience: Proven experience in administrative tasks, including data entry, scheduling, and record-keeping

• Technical Proficiency: Proficient in computer applications and demonstrates excellent phone etiquette for handling calls and inquiries

• POS System Knowledge: Familiarity with Point of Sale (POS) systems for efficient transaction and operations management

THE PERKS & BENEFITS:

• Wellness Incentives: Programs designed to support your physical and mental health

• Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more

• Free Meals: Complimentary meals provided in our employee dining room

• Free Parking: Parking available at no cost, both on and off shift

• Health & Income Protection: Access to health and income protection benefits for eligible employees

• Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15403

Are you ready to JOIN THE SHOW? Apply today!