SERVICE FACILITATOR

Job Summary

Inspections and evaluations of material to determine service needs. Conducts research to determine if the material is under warranty. Routes serviceable material to the appropriate facility and routes serviced material to the customer.

Essential Functions, Duties, and Responsibilities

• Routes serviceable material to the appropriate facility and routes serviced material to the customer.
• Coordinates or performs the checks in service requests from customers and documents the condition of the material.
• Determines if material is under warranty and calculates service charges.
• Applies knowledge of Unique Device Identification (UDI) System.
• Communicates and assist with nonconforming material
• Entries documented and tracked in SAP.
• Contributes and assists with process improvement initiatives
• Assures areas of responsibility are kept in a clean, safe and orderly manner
• Performs other related duties as assigned.

Educational and Experience Requirements

• High school diploma or equivalent
• Work experience in similar field helpful.
• User of Microsoft Office applications
• Use of SAP preferred but not required

Knowledge, Skills, and Abilities

• Adhere and support KLS Martins quality and safety policies and procedures.
• Ability to retrieve and interpret documentation.
• Able to work in a team setting and independently under minimum supervision
• Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally.
• Problem solving & Decision Making / Adaptability & Flexibility
• High level of customer service displaying positive attitude.

Skill Requirements

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Verbal communication
• Written communication

Physical Requirements

• Sitting for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Lifting/carrying up to 20 pounds various items
• Lifting/carrying more than 20 pounds various items
• Repetitive Motions
• Pushing/Pulling
• Bending/Stooping
• Reaching/Grasping
• Writing

Hazards

• Normal office environment
• Proximity to moving mechanical parts