New 
Operations Manager
 JLL | |
 United States, California, Thousand Oaks | |
 Jan 31, 2025 | |
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What this job involves - Th Operations Manager is responsible for the operational management and effective daily leadership and administration of the Central Engineering Team and Central Plants with the objectives of safely, efficiently, and effectively operating machinery and systems in a cost-effective manner
What is the day to day? Establish and maintain a safety-first culture by promoting and driving safe workplace practices, timely training and best practice, as well as delivering rewards and recognition to promote safe behavior Drive performance as measured by client's Key Performance Indicators Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services Resolve FM issues at modules under purview, escalating when needed Ensure the highest level of professionalism, while meeting the clients' needs, and a commitment to achieving the goal of 100% uptime throughout the engineering team. Responsible for protecting and improving the value of the client's assets and ensuring that building engineering systems continue to perform their intended function. Work with direct reports (Chief Engineers) to implement and manage the reliability-based maintenance function. The incumbent also executes equipment inspection and monitoring programs; defines and implements maintenance best practices to improve overall mechanical equipment uptime; and continuously evaluates current maintenance, operations and reliability methods and implements changes to enhance effectiveness at increasing value-maximizing performance. Building Management Monitors operation and maintains refrigeration, water cooling and air conditioning equipment; boilers, heating, ventilating and hot water equipment; pumps, valves, piping and filters; other mechanical and electrical equipment. Reviewing logs as necessary to assure proper operation of equipment. Responsible for reporting any problems/malfunctions on an as need basis. Performs preventive tasks when required. Oversees repair and P.M. of all of the above system; works with planning and scheduling including direct reports to coordinate of repair and/or P.M. of all systems noted above. Ensures the availability of an adequate inventory of tools and other supplies to operate the building and execute assigned work for front line staff. Specific duties include but are not limited to: preparing and submitting purchase orders requests, developing sources for stock materials and performing periodic checks of inventory levels and equipment conditions. Responsible for overseeing the activities of contractors working within the campus with his or her work group, Central Team and CUP. Safety Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building's staff and occupants work in a safe environment. Implement, administer, and manage safety training program. Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the building's infrastructure. Responsible for alerting management of building discrepancies. Maintain all infrastructure and compliance documentation for the building including up-to-date building drawings and single-lines as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law. Leadership Develop a strong collaborative team-based environment. Ensure compliance with JLL minimum operational audit and safety standards Assist in the development and management of the detailed, zero-based annual operating budgets Import JLL best practices in the interest of exceeding client goals and expectations Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level. Supervise and manage Chief Engineers and maintenance staff including hiring, training and personal development. Develop and maintain positive client relationship; Conflict resolution and solution analysis. Preparation of detailed budgets for operations; Preparation of regular and ad-hoc reports Training Provides training and support aimed at expanding the capabilities of the operations staff. Desired experience and technical skills - Required 2+ years facility related work experience, including customer service, leadership and supervisory experience Managerial experience required Comprehensive knowledge of maintenance processes Understands aspects of construction planning and execution Must have solid knowledge of building/ mechanical, electrical systems (MEP) Working knowledge of computer applications including Microsoft Office and MAXIMO or other CMMS systems Demonstrated verbal/written communication skills Proven record of excellent internal and external customer service Presentation skills Preferred Bachelor's degree or equivalent work experience in Facilities Management or property management preferred | |