Outreach & Navigation Worker-Mobile Engagement (Mult. Co.)

Recruiting Opportunity Closes: 01.13.2025

Hourly Wage: $27.00

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: Social Services

Position Title: Outreach & Navigation Worker: Mobile Engagement (Multnomah)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Outreach & Navigation Worker-Mobile Engagement (Mult.Co.)

To apply in person go to 9827 NE Sunderland Ave. Portland, OR 97211. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Allison Welch at allison.welch@usw.salvationarmy.org or call (503) 227-0810. Ms. Welch is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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SCOPE OF POSITION

The Outreach & Navigation Worker for the Multnomah County area serves as a member of a larger team based out of the Joint Coordination Centre or a TSA location within the Portland Metro area. This position conducts Outreach to homeless encampments and individuals and provides case management to homeless or those at-risk of homelessness through mobile community outreach and housing navigation work. The Program Model includes Mobile Outreach, Relational Case Management and Community Networking. The primary objective of this position is to provide aid to individuals in housing attainment, utilizing the minimum assistance needed to address each household's immediate housing crisis. The Outreach Worker will regularly visit and work with individual clients to identify and overcome barriers to housing and healthcare and refer these households to other resources in the community (mainstream services, benefit services, health care, food assistance programs, childcare resources, etc.).

The Outreach Worker for TSA is a position of trust-representing, nurturing, protecting, and advancing the mission and purpose of The Salvation Army; and serving the needs of people with dignity and respect. Conduct on and off the job must sustain a positive impact on TSA's mission, goals, programs, and public image.

EDUCATION AND WORK EXPERIENCE

Minimum: High School Diploma or GED. An Associates degree is strongly preferred.

In lieu of degree: 2+ years of relevant experience with 2 years specific work in the nonprofit realm.
2+ years of demonstrated experience in related social services is preferred.

LICENSE AND CERTIFICATIONS
Preferred: Certified Recovery Mentors, Peer Support Specialists, State Driver's License.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Strong Human relations skills, trauma-informed care; community building, and motivational interviewing skills are preferred, but will train the right person.
• Ability to build and maintain effective and professional working relationships with leadership, coworkers, clients, and community.
• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Understanding of basic conflict resolution being able to engage and diffuse crisis situations. Ability to work in a fast-paced environment and maintain poise under pressure.
• Team player with good interpersonal and time management skills. Client centered mindset.
• Detail oriented, highly organized, ability to multitask, self-starter, persuasive, and compassionate.
• Strong use of the English language in verbal and written communication. Bi-lingual is preferred.
• Data management and reporting skills required and user level in web resources and navigation.
• Willingness to gain general knowledge of business protocols and case management work.
• Quickly gain knowledge of community-based resources, e.g. housing, available assistance funds, employment placement services, access to medical and dental services, etc.
• Ability to operate standard office equipment with working knowledge of Microsoft Office.
• Understand and comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children. Strong commitment to keeping client information confidential.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follow a prescribed schedule to reach the different pockets of homeless in Multnomah County with coordination of other agencies and the Metro County area.
• Support the maintenance of a master Service and Referral Information List of Partners within Multnomah County and work with other Outreach teams in the area to update and maintain collaboration.
• Coordinates services with other agencies such as mental health, employment security, substance abuse programs, vocational rehabilitation, and developmental disabilities.
• Conduct initial assessment to determine client's specific needs. Developing rapport through direct contact.
• Maintain weekly contact with participants while they are working on their housing assessment and housing readiness plan.
• Provide intensive housing assistance including all or part of a comprehensive assessment, case management, service authorization, information, and referral necessary for adults to develop and pursue an effective and mutually agreed upon housing plan.
• Provide expert case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering self-sufficiency.
• Pre- and post-housing case management follow-ups and referrals for employability, job readiness, and vocational education and training needs, and/or client economic and social self-support.
• Become fully trained on the County housing referral system and refer properly. Provide formal and informal referral service to community resources, case management services in a multidisciplinary approach to service delivery.
• Participate in staff meetings, committees, and agency meetings as applicable or training as assigned.
• Maintains client case records, social services system (Wellsky), HMIS, and ensures required forms and reports are maintained in the prescribed format. Track, analyze, and input data relevant for county, donor, and internal stakeholders.
• Must be willing to travel/drive throughout Multnomah County using organizational vehicle. Schedule to be developed in partnership with the O/E Program Manager.
• Meet all health and safety regulations as defined by the Health Department as well as TSA.
• Performs other administrative and operational functions; write reports on successes of program as needed.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate a phone; Ability to access, produce information, and operate a computer.
• Ability to lift up to 25 lbs. (usually file boxes).
• Ability to understand written information.

ENVIRONMENTAL CONDITIONS

Work outside in various weather conditions.

Interact with the individuals who may struggle with aggressive behaviors.

MISCELLANEOUS

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. TSA will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Supervisor: Executive Director; Multnomah County Shelter Services or Designate