Front Desk Manager

Cape Fox Lodge is seeking an experienced Front Office Manager (FOM). The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. The FOM provides guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. The FOM performs perform all front office functions both quickly and efficiently. The FOM is a department resource and provides training for new hires. The FOM assists other departments to ensure smooth, efficient operations.

Essential Functions and Responsibilities

• Understand, interpret, and explain all hotel SOP's
• Monitor progress against schedule and business demands; manage own time and time of the department.
• Responsible for all bookings & billing of group rooms
• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
• Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
• Communicate goals; motivate and guide team members towards goal accomplishment; understand and provide clear explanation of job requirements and performance expectations
• Handle inventory and budget control
• Perform Revenue Management
• Monitor online bookings and comp set
• Make sure business accounts are up to date and invoices sent out monthly
• Participate in daily stand-up meetings and weekly staff meetings