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MAC Coordinator

JLL
United States, New York, New York
148 West 37th Street (Show on map)
Jan 08, 2025
Key Elements and Essential Functions:

Project Administration and Reporting
Handle administrative responsibilities of the project (meeting minutes, agenda, project reports) as requested
Manage action agendas and other associated project documentation
Review and edit project documentation developed by Project Coordinator
Assist with project close out (close-out report, lessons learned, client reports, project survey)
Update bio when significant new skills are learned or at the end of a project on which you had a role
Accurately assemble and proofread project and proposal documents as submitted to you for administration
Compare vendor/subcontractor invoices to purchase orders or subcontracts
Perform data input into the CAFM system to maintain occupancy information

Move/Project Management
Ensure all project documentation is maintained on client or Relocation Management SharePoint site
Receive and process client requests
Participate in planning meetings hosted by the client, relocation manager, occupancy planning and other key stakeholders
Initiate meetings to review project schedules with vendors and key stakeholders
Assist with the project plan and budget through collaboration with the relocation manager, facility manager, project manager and construction manager as required
Incorporate "best practices" into projects
Ensure project processes are managed in accordance with the client's and JLL's policies and procedures
Assist in management of vendors and supporting suppliers (technology, telephony, furniture, etc.)
Perform data input into the CAFM system to maintain occupancy information
Manage work order and small project management, including but not limited to furniture reconfigurations and space enhancements
Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice
Participate in project close-out activities and documentation (e.g. final punch list status, final seat assignment database, FF&E disposition status, and lessons learned)

Client Communication and Management
Interact effectively with client, as appropriate. Communicate issues and concerns requiring resolutions to JLL project lead
Take accurate and comprehensive meeting notes and issue in timely manner
Write clear and concise communication conveying complex messages in a manner easily understood by others
Provide resolution to routine client issues
Project a confident and professional attitude when communicating with client
Speak in clear and concise manner when responding to client questions and follow-up with precise resolutions when reached by team lead
Demonstrate good listening techniques
Demonstrate consistent focus toward client satisfaction
Additional Relocation Management Expertise
Manage successfully small (100 people or less) relocations
Assist Relocation Manager in large relocations
Receive and process client relocation requests
Initiate meetings to review relocation schedules with move vendors and key stakeholders
Assist with the relocation project plan and budget through collaboration with the relocation manager, facility manager, project manager and construction manager as required
Manage the post-move help desk, update the post-move database and manage the status of punch list items to resolution
Receive and process client move requests
Create and distribute move communications/move packets and labels to clients
Perform pre-move and move day duties to include but not limited to: Pre and post-move inventory/check-out/check-ins, furniture inventory, hanging move signage and supervising movers
Assist in entering and processing information during post-move help desk
Ensure all move management activities and processes are performed in a manner consistent with documented processes including client's and JLL's policies and procedures
Coordinate scheduled move activity with property management, facilities management, all parties involved in moves, etc.
Coordinate work order and small project execution with installers/trades, including but not limited to furniture reconfigurations and space enhancements

Education/training
Minimum - 1-3 years practical experience
PreferredBachelor's degree from an accredited institution, preferred in Accounting, Business, Architecture, Engineering, Interior Design, or Construction Management strongly preferred.
2 years as facility coordinator, move coordinator, or similar/related experience in a Corporate Real Estate environment
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