Professional Services Consultant

Join Epicor's Payment Team and Make an Impact! As a Professional Service Consultant in our Payment team, you will be responsible for a wide range of activities designed to achieve a high level of customer satisfaction and service. You will work directly with clients to set up, train, and support their bankcard, gift card, and check processing activities.

What you will be doing:

• Schedule appointments for setup and training of merchants, coordinating with their business requirements and expectations.
• Establish reporting and set system options according to the specific needs of the merchant, identifying gaps in bankcard procedures and business practices that may pose a financial risk.
• Train clients and their staff on point-of-sale bankcard, gift card, and check verification processes, providing follow-up on bankcard reporting and reconciliation.
• Create documentation to support client education and their utilization of Epicor's bankcard features and procedures.
• Coordinate with Product Development and Support to resolve technical issues, and communicate client hardware, software, and training needs to Sales and Project Management.
• Track tasks and open issues, complete required organizational reports, and assist and train less experienced personnel.

What you will likely bring:

• 2+ years applicable experience and demonstrated success/knowledge
• Bachelor's degree preferred (or equivalent experience)
• Knowledge of the Eagle system, especially Eagle Point of Sale, and proficiency with MS Office productivity tools including Word, Excel, Outlook, Access, and PowerPoint.
• Familiarity with accounting principles and Eagle accounting is a plus.

What could set up apart:

• Strong ability to work with customers in a positive and effective manner, with a proven ability to achieve a high level of customer satisfaction even under difficult circumstances.
• Sense of urgency and ability to meet critical goals, with excellent written and verbal communication skills.
• Ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
• Demonstrated ability to analyze problems/issues, gather data and information, evaluate, and recommend alternative solutions.

Join us at Epicor, where your success is our success. Apply today and be part of a team that values proactive, proud, and collaborative partners!

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Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: