Support Services Associate

University of North Carolina Charlotte

$31,554 - $39,398

United States, North Carolina, Charlotte

Jan 10, 2025

Support Services Associate

Please see Special Instructions for more details.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist may be subject to a criminal background check and/or motor vehicle report.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

Do not write 'see resume' on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).

Please submit a resume and cover letter with your application if requested.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	010510
NC Salary Grade Equivalency	GN05
Classification Title	Support Services Associate - Journey
Working Title	Support Services Associate
Salary Range	$31,554 - $39,398
Anticipate Hiring Range	$31,554 - $39,398
FLSA Status	Non Exempt
Division	Business Affairs
Department	Business Services (Adm)
Work Unit	Mail Services
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening, weekend, and holiday hours required, as necessary.
Primary Purpose of Position	Receive all incoming mail and scan packages utilizing a handheld scanner. Assign packages to Departments utilizing SCLogic tracking software. Assist in assigning student packages during peak season. Handle time and information sensitive mail acquiring signature from Department liaison for all accountable mail. Sort and deliver departmental mail. Employee must use databases, links and tools to locate faculty/staff and reroute unidentified mail or improperly addressed mail. Manage records and retention system for departmental shipping forms and documents. Generate reports from metering machines, perform daily close out procedures reconciling funds and inputting information into databases used for benchmarking. Communicate and collaborate with colleagues to ensure work is completed in a timely manner. Serve as department liaison on 2Ship shipping software clearly advising departments on shipping options answering questions and inquiries. Use Pitney Bowes software to meter outgoing mail and ensure postage is applied to the correct department fund number. Ensure all mail count and postage data is accurately recorded in database. Position requires frequent rotation on carrier routes for maximum coverage during personnel shortages and authorized absences. Identify potential problems/issues and provide solutions. Utilize SCLogic database and contact United States Postal Service to investigate and resolve tracking and delivery questions/issues. To conduct daily tasks, this position must remain knowledgeable of University and United States Postal Service shipping requirements, procedures, updates and their application. Troubleshoot and perform preventive maintenance on all equipment and software systems. Utilize a state owned vehicle to deliver mail to departments on campus, foundation and Center City.
Minimum Education/Experience	Required Minimum Qualifications: High school diploma or equivalency. University Preferred Qualifications: Graduation from high school or successful completion of its equivalency and one year of relevant experience in the area of assignment; or an equivalent combination of training and experience.
Essential Job Duties	Receive all incoming mail and scan packages utilizing a handheld scanner. Assign packages to Departments utilizing SCLogic tracking software. Handle time and information sensitive mail acquiring signature from Department liaison for all accountable mail. Sort and deliver departmental mail. Use databases, links and tools to locate faculty/staff and reroute unidentified mail or improperly addressed mail. Manage records and retention system for departmental shipping forms and documents. Generate reports from metering machines, perform daily close out procedures reconciling funds and inputting information into databases used for benchmarking. Communicate and collaborate with colleagues to ensure work is completed in a timely manner. Serve as department liaison on 2Ship shipping software clearly advising departments on shipping options answering questions and inquiries. Use Pitney Bowes software to meter outgoing mail and ensure postage is applied to the correct department fund number. Ensure all mail count and postage data is accurately recorded in database. Position requires frequent rotation on carrier routes for maximum coverage during personnel shortages and authorized absences. Identify potential problems/issues and provide solutions. Utilize SCLogic database and contact United States Postal Service to investigate and resolve tracking and delivery questions/issues. Conducts daily tasks, this position must remain knowledgeable of University and United States Postal Service shipping requirements, procedures, updates and their application. Troubleshoot and perform preventive maintenance on all equipment and software systems. Utilize a state owned vehicle to deliver mail to departments on Campus, the Foundation Building, Early College High School, Center City and United States Postal Service.
Other Work Responsibilities	Assist in Bulk when needed. Assist in assigning student packages during peak season. Other duties assigned.
Departmental Preferred Experience, Skills, Training/Education	Two years of customer service experience with great communication skills. Knowledge of Postal regulations and classes of mail. Prior experience with Mail delivery preferred. Experience sorting and distributing letter mail; obtaining signatures for accountable mail. Experience with processing outgoing mail and package-metering, tracking/address label creation. Experience with processing mail & packages using tracking software including handheld mobile devices. Experience utilizing handheld scanners. Ability to organize, implement, and evaluate programs. Ability to work cooperatively with others, flexibility of cross training. Ability to lift up to 50 lbs. with assistance. Ability to multitask and strong attention to detail.
Necessary Licenses or Certifications	Valid Driver's License needed for position.
Work Location	Mail Center
Posting date	01/10/2025
Closing date	01/23/2025
Proposed Hire Date	02/07/2025
Contact Information
Special Notes to Applicants	UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two *current/previous supervisors.* The Search Committee will not contact references without first verifying permission with the *finalist*. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment). Please submit a resume and cover letter with your application if requested. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have a valid driver's license?
- No
- Yes
*
Do you have professional knowledge of Postal regulations and classes of mail?
- No
- Yes
*
Do you have experience with processing outgoing mail and package-metering, tracking/address label creation?
- Yes
- No
- Knowledge of but no direct experience
- Knowledge of with limited experience
*
Please describe your professional experience with handling mail & packages using tracking software including handheld mobile devices.

(Open Ended Question)
*
Do you have experience sorting and distributing letter mail; obtaining signatures for accountable mail?
- Yes
- No
- Knowledge of with limited experience
- Knowledge of with no direct experience
*
Do you have experience utilizing handheld scanners? If so, please describe how your experience relates to the position you have applied to.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Contact Information for References