Service Specialist - Leesburg

The new location is coming in early Spring 2025! Hiring now!

***Level for this position will be assigned at offer based on skills and experience***

***All experience must be demonstrated on the application and verifiable.

• Service Specialist 1: Starting at $32,600
• Service Specialist 2: Starting at $38,200
• Service Specialist 3: Starting at $46,000

The hours for this position are:

Monday - Thursday: 7:45 AM - 4:15 PM / 8:45 AM - 5:15 PM (Alternating)

Fridays: 7:45 AM - 4:15 PM / 9:45 AM - 6:15 PM (Alternating)

Saturdays: 2 per month from 8:45 AM - 12:15 PM.

Multiple positions available.

Role

Immediately greets and assists members or potential members upon arrival by processing financial transactions, setting up new accounts, and educating members on CAMPUS' products and services. This is a sales and service position that strives to establish relationships with members so that CAMPUS will be their primary financial institution.

Essential Functions & Responsibilities

• Exemplifies the core values of CAMPUS, while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
• Receives and processes member financial transactions, including deposits, withdrawals, loan payments, and member-requested transfers
• Assists members with opening and closing accounts, answers questions about products and services, and resolves problems that are within their authority to resolve
• Identifies cross-sell opportunities and cross-sells services to members
• Performs other duties as assigned
• Adheres to and follows all governmental regulations and policies

Education

• High School Diploma or GED

Experience

• 0 - 1 year of general experience

Other Skills

• Attention to Detail
• Cash Reconciliation
• Collaboration and Teamwork
• Communication
• Confidentiality and Discretion
• Cross-Selling
• Excellent Member Service
• Microsoft Office Products
• New Account Openings
• Product Knowledge
• Problem Solving
• Time Management and Organization

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!

EOE/AA including Veterans and Disabled