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Contact Station Assistant

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Scottsdale
16300 McDowell Mountain Park Drive (Show on map)
Jan 13, 2025
Posting Date 01/13/25 Application Deadline 01/16/25 Pay Range $17.00 hourly This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Temporary Department Parks and Recreation About the Position Do you love being surrounded by beautiful scenery and fresh air? Then, the McDowell Mountain Park in Fountain Hills is for you! Come work with a diverse group of individuals and assist adventure-seeking customers in exploring Maricopa County's Parks. In this role, you'll knowledgeably explain the various attractions the park holds and feel good knowing you enhanced the client experience! Please note that this position requires the employee to work in an office or field environment and/or be customer-facing for all hours worked. About Us Welcome to the Maricopa County Parks and Recreation Department! From hiking on a barrier-free trail to horseback riding along a creek to testing your mountain biking skills and abilities on a competitive track, Maricopa County parks offer visitors the best of the Sonoran Desert. At approximately 120,042 acres of parkland and 872 miles of trails, Maricopa County is home to one of the largest regional park systems in the nation. Currently, there are twelve parks in Maricopa County's regional park system. Each is unique and offers its visitors a wide variety of recreational opportunities. The Maricopa County Parks and Recreation Department oversees the Maricopa Trail, a 315-mile trail system that encircles the valley and links all regional parks together. The department is staffed by passionate employees, park hosts, and volunteers dedicated to providing park visitors with the best customer experience possible. Join us today! Proud To Offer Work with a greater purpose Tuition reimbursement Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Employee discounts for goods and services Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require Six months of customer service/public contact experience High school diploma or GED A combination of post-secondary education and/orjob-related experience may substitute for theminimum qualifications on a year-for-year basis Other Requirements May require regular vehicle travel between offsite locations, including other Maricopa County Parks or within the same park of distances greater than 1 mile Will require working various shifts and locations to include: Early mornings, nights, weekends, holidays. Some of the locations are within a remote area of the park. Walk to collect revenue in an outdoor climate with the possibility of temperatures over 100 degrees. Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire We Also Value One or more years of customer service/public contact experience Cash handling experience using a computerized point-of-sale system Customer service experience in a high-volume, fast-paced environment with the ability to multi-task Proficiency in Microsoft Office Excel, Word, and Outlook Job Contributions Greets visitors Collects park use fees/passes Sells annual passes and balances and reconciles the cash drawer Checks-in and takes customers reservations in person and over the phone Interprets park feature areas, rules, and regulations and checks campgrounds to ensure they comply with rules and regulations Monitors radio and phone traffic and reports emergency calls Working Conditions May require exerting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly. You may be asked to work in an office or field environment, and may require work in a county-provided vehicle as well. In the performance of job duties, you may be subjected to extreme temperatures, wetness/humidity, respiratory hazards, and noise and vibration. Additionally, the employee may be exposed to loud noise, noxious odors, unsanitary conditions, chemicals, electricity, moving mechanical parts, varying weather conditions, and other related conditions and situations including the presence of fumes, odors, dust, mists, gases, or poor ventilation. Must be familiar with the following: Computers Phones Point-of-Sale Systems General Office Equipment (copiers, stablers, laminators, etc.) Use of the following protective equipment is required: Closed-toed Shoes Safety Reflective Vest Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!