ADMINISTRATIVE ASSISTANT II

University of Wisconsin - Milwaukee
United States, Wisconsin, Milwaukee
Jan 14, 2025
ADMINISTRATIVE ASSISTANT II Position Number: Introduction (Description of School/College/Dept/Program) The School of Continuing Education (SCE) is the largest provider of professional development in Southeastern Wisconsin, providing year-round lifelong learning through varied venues, including short courses, workshops, and certificate programs. UWM SCE delivers online and blended instruction as well as educational opportunities via traditional classroom interaction in our classrooms in downtown Milwaukee and customized, onsite instruction at business locations and other unique locations throughout the city, region, and country. Job Summary The SCE is looking for an individual to hire as an Administrative Assistant II. This position will work full-time (40 hours per week) onsite at the UWM SCE downtown office. In conjunction with the program manager this position is responsible for the success of the supported programs in terms of educational quality and financial outcomes. The position requires contact with prospective students, instructors, vendors, and internal service providers and supports a department and/or manager of a program area under general supervision. The position functions with a good deal of independence in terms of daily activities and decision making and requires excellent interpersonal communication skills. Job Responsibilities: Performs a variety of professional tasks related to the coordination of public, online and customized programming, including liaison work with other agencies, instructors, and the public, ensuring compliance with internal procedures, and quality assurance work. Performs a variety of administrative and complex office management tasks related to the implementation of public, online and customized programming, including liaison work with other agencies and the public, ensuring compliance with internal procedures, and quality assurance work Schedules logistics and secures resources for classroom instruction, (online and in person/on-site), conferences, and work unit operations Provides technical support for on-site and streaming instructional programs, including hosting zoom programs Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures, including monitoring of shared departmental inboxes PROFESSIONAL ATTRIBUTES Ability to effectively build partnerships and work in a team environment Excellent customer service skills Ability to remain adaptable and flexible to different situations and changes Ability to work effectively under pressure Ability to learn new systems, software, and processes quickly Ability to problem-solve and implement solutions that foster the mission of SCE Minimum Qualifications High school diploma or equivalent Two years of relevant professional experience providing administrative, customer service, and/or data entry services Two years of experience specifically providing customer service or equivalent working with a variety of personalities Proficient in Microsoft Office (Word, Excel) and Outlook and other web-based software and technologies Evidence of excellent communication skills, including telephone and email etiquette Preferred Qualifications Vocational, college or university attendance and/or degree Digital data entry (or equivalent) experience entering data into software and/or relational databases Experience supervising or leading workers and/or activities of groups in a higher education environment Application Instructions All applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. Applicants must submit a cover letter and a resume. Your cover letter and resume must address your qualifications, experience, and knowledge as it specifically relates to the minimum and preferred qualifications of the position as well as why you are interested in applying for this position. Finalist candidate(s) being considered for hire will be required to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified. Application Notes For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message â€œYour application has been submittedâ€ is displayed and you receive a confirmation number. Legal Notices AA/EO Statement UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status. Reasonable Accommodations UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability. Confidentiality of Applicant Materials UWM is a State agency and subject to Wisconsinâ€™s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsinâ€™s Open Records law. In certain circumstances, the identities of â€œfinal candidatesâ€ and/or the identity of the appointed applicant must be revealed upon request. CBC and Reference Check Policy Employment will require a criminal background check, and if you have prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence and sexual harassment. Annual Security and Fire Safety Report (Clery Act) For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWMâ€™s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy. Employment Authorization In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. To apply, please visit: https://jobs.uwm.edu/postings/39838 Copyright Â©2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-896f028da64a3242a01bac8fb406cc5f