Enrollment Services Rep

• The
  University of New Mexico's Continuing Education Department is seeking an
  Enrollment Services Representative to join our team and assist with the
  day-to-day operations and transactions in the Registration Office. If you love
  a fast-paced environment, are genuinely excited to talk with a diverse group of
  customers, and have the ability to put yourself in their shoes and be their
  advocate, then this is the job for you!
  UNM
  Continuing Education is committed to providing innovative, accessible learning
  opportunities to individuals, organizations and communities in New Mexico and
  around the world, through impactful, engaging programs that position them for
  success. Our vision is to expand possibilities and strengthen communities
  through powerful collaboration.
  The
  best Enrollment Service Representatives love helping our customers. They are
  patient, empathetic, and positive communicators. Our Enrollment Service
  Representatives provide more than ordinary customer service, they are an
  essential member of our UNM and New Mexico Community!
  As
  an Enrollment Services Representative you will be responsible for welcoming and
  assisting large volumes of customers and students in person, over the phone,
  and through email. You are a natural problem solver and can troubleshoot issues
  while adhering to the policies and guidelines. You enjoy being in a busy, active environment and have an extreme
  attention to detail. You consider yourself a patient "people person," enjoy
  collaborating with team members, and are comfortable interacting with a diverse
  population.
  
  This
  position requires working in the office full time, as well as having the
  ability to work remotely as required.
  
  Duties
  and Responsibilities include:
  
• Provide general information to UNMCE customers regarding a large variety of programs.
• Assist customers with their registration, cancellation, and/or refund.
• Sustain a high level of professionalism with clients and work to establish a positive rapport with every customer, instructor, and vendor.
• Stay updated on product knowledge and changes in company policies.
• Work with a collaborative team problem solving, and turning frustrated clients into repeat customers, while making a positive impact on our bottom line.
• Handle cash, check, and credit card transactions.
• Maintain general administrative/office duties.
• Run reports and review data for entry level data analysis.
• Other duties and projects as assigned.

See the Position Description for additional information.

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Proven effective customer service skills with a knack for turning a negative customer experience into a positive one!
• Commitment to continuous and efficient quality improvement.
• Bilingual proficiency (Spanish/English) preferred.
• Ability to resolve customer problems fairly and quickly while demonstrating empathy.
• Strong written and verbal communication skills.
• Effective organizational and detail-oriented skills.
• Proficiency in MS Office applications, Word, Outlook, Excel, Adobe.
• Database experience a plus.
• Proven track record of integrity and confidentiality.
• Resourceful abilities to plan, develop, coordinate, and complete multiple tasks and projects in a timely manner.
• Experienced working collaboratively with coworkers and teams.

• Demonstrated success in self-motivation, with the ability to learn quickly.
  
  

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.