Collections Specialist

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This role is part of the Keysight Credit and Collections Organization. The person will be US citizen based out of US working with various stakeholder in customer organization and internal stakeholder like Order management, sales, and tax. Acts as the first point of contact for any escalation with regard to Collection Issues and escalations.

Key responsibilities include the following:

• Communicate with customers regarding their account status and make subsequent collection of payments.
• Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met.
• Tracking Government billing and working parallelly with CSR and web billing team to upload invoices in various Government portals like WAWF, MPO, IPP etc
• In WAWF check whether receiving report is available in WAWF by Tram Tran are Inspected/Accepted in WAWF by the DCMA Inspector and are waiting for Invoicing in WAWF.
• Coordinating with Government customers
• Resolving disputes
• Responsible for Lockbox and Check deposits and work on lockbox rejections and correspondence
• Responsible for customer refunds, adjustments.
• Obtain necessary supporting documents from customer to ensure finance requirements are met.
• Be a communication linkage with the order management team and escalations to the Sales Manager and credit department and other departments for effective resolutions.
• Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Collection Action Path
• Coordinate with finance stake holders to complete internal, external audit and help to handle audit letter from customer.
• Communicate with bank to resolve payment processes such as cheque, letter of credit, guarantees etc.
• Be the report lead and help to provide analysis, solution, and help to ensure the report result met.
• Able to Solves/help the team to solve complex problems which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc.
• Participated in cross functions projects and initiate new idea/projects for process improvements.

Technical Skills

• WAWF portal knowledge is a must.
• Microsoft Office proficiency, ERP systems- Oracle, Project Management. Presentation skills, exposure to local tax regulations, contracts, LC, foreign exchange, 3rd party payment etc,
• Proficient in Excel

Soft skill

• Problem solving
• Proactive
• Good communicator
• Team player and leader capable of working autonomously.
• Growth mindset and positive attitude.
• Ability to work with cross functional teams.

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

The level of role will be based on applicable experience, education and skills;

Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado pay range: MIN $50,480.00, MIDPOINT $67,300.00 - MAX $84,130.00

Note: For other locations, pay ranges will vary by region

This role is eligible for our Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)