Customer Care Representative (East or Central)

Are you looking for an exciting opportunity?

We currently have a full-time opening for a Customer Care Representative (East or Central). If you are looking for a fast-paced environment where you can make a difference every day, then this is the opportunity for you!

The right person to join our team is...

Demonstrates ownership and accountability; advanced problem solving and decision-making skills; strong work ethic and integrity; excellent communication skills, both written and verbal with the ability to remain calm and deescalate conflict as needed; collaboration as well as self-management; results driven; attention to detail, accuracy, and compliance; advanced website agility and selling skills. Must have the ability to read and interpret general business documents and procedures. Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.

This position is responsible for....

The Customer Care Representative is responsible for maintaining and enhancing customer business through order management, customer and sales team support, problem resolution, technical escalations and Customer inquiries. This position is responsible for processing complex operational tasks including Return Merchandise Authorizations, Credit/Rebills, and Special Product Requests. S/he will be empowered to manage service excellence for key accounts. S/he answers inbound calls, processes orders, and resolves Customer inquiries regarding Breg products and services. S/he will proactively support Customers by offering solutions to provide an effortless experience. S/he will understand the fundamentals of Customer Service and provide quality orthopedic solutions to elevate patient care.

Your day will be very busy... you will:

• Delivers first contact resolution by providing an effective omni channel customer experience.

• Follows established standard operating procedures for complex order types and utilizes decision-making skills to minimize additional costs to Breg while maintaining customer satisfaction.

• Sets the example by providing an exceptional level of service to key accounts.

• Utilizes analytical and problem-solving skills to resolve customer facing issues independently or as part of a team.

• Processes Customer orders accurately and timely to provide the best Customer experience and leverage revenue.

• Utilizes product training knowledge to offer appropriate solutions, troubleshoot and efficiently handle Customer inquiries related to product usage.

• Increases revenue through suggestive solutions and soft selling of products and accessories relevant to the customer's needs.

• Meets established goals for all performance metrics, including call quality, productivity, and schedule adherence. Identify process improvement opportunities.

• Maintains compliance with all company policies and procedures.

What your background will be:

• High school diploma or its equivalent required. Associate's degree preferred or an equivalent combination of education and experience.
• 2+ years of experience in a high-volume call setting is highly
• 2+ years of customer service experience in a customer care role is highly preferred.
• 1+ years' experience including ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), eCommerce, remote telephony platforms, logistics, and manufacturing background is preferred.
• 1+ years working remote and maintaining professional environment including high speed internet connectivity and ability to troubleshoot connectivity issues is required.
• Experience in data entry with an emphasis on quality is required.
• Computer proficient to include web browser/internet search, MS Outlook, Word, Excel, and PowerPoint capabilities. Technical competence includes the ability to learn new software and systems.
• Comprehension of basic human anatomy related to orthopedic bracing is preferred.

What we can offer you...

Our insurance benefits are effective the 1^st of the month after your hire date.

• Medical/Dental/Vision/Disability plans
• Paid time off (PTO)
• Company paid Holiday Pay
• Company paid Basic Life Insurance

For more information regarding Company benefits, please see https://www.breg.com/benefits

Hourly Rate Range

$19.00 - $21.00

This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus.

For six consecutive years Breg was awarded The National Business Research Institute (NBRI) Circle of Excellence Award for employee engagement.

If you meet the requirements above and would like to apply for this position, please visit our website at www.breg.com and click on the 'Careers' section.

Breg is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.