Reception Services Supervisor - Twin Cities Orthopedics

The Reception Services Supervisor will oversee the day-to-day operations of the clinic and PSRs.

This is a full-time position working M-F from 8:00 am - 5:00 pm (with intermittent need for night and weekend Urgent Care support) out of our Eagan and Burnsville locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

• Oversee, monitor and supervise the daily operations of the PSR department ensuring excellent patient service and delivery of care.
• Recruit, hire, coach, train, and develop employees. Work with manager/director and HR to develop performance plans as needed.
• Plan ahead to anticipate the scheduling needs of the PSR department and send out a weekly schedule to all staff.
• Conduct frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed.
• Conduct yearly reviews and discuss compensation with staff.
• Complete all payroll processes as needed in Ultipro including, leave of absences, time off requests, department transfers,
• Ensure compliance with all applicable laws, regulations, etc. (e.g., HIPAA, Stark, OSHA, employment laws); company policies and procedures; business ethics; etc.
• Occasionally participate in community functions relating to TCO outreach events throughout the year.
• Any and all other duties as assigned

Education and Experience Requirements:

• Bachelor's degree in related field or applicable experience
• Supervisory experience preferred. Healthcare setting experience preferred
• Working knowledge of all applicable laws, regulations, and guidelines

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.

• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.