Senior Guest Services Manager

If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team!

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and Sullivan's Foods and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations.

Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor and Captain Jack's brands. Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, in-house Fresh Foods Commissary, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, and Erbert and Gerbert's.

We're looking for a passionate and dedicated Full-Time Senior Guest Services Manager to lead our Customer Service/Front-End Department. At our company, you'll be part of a supportive and inclusive team that values creativity, growth, and positive work culture. We're more than just a workplace - we're a community that celebrates teamwork, innovation, and the joy of serving our guests. Your ideas will be valued, and your leadership will inspire others to grow and succeed.

As a Senior Guest Services Manager, you'll have access to multiple career growth paths including opportunities to move into roles such as, Assistant Store Manager, Store Director, Specialty Department Leadership, Human Resources, Corporate Customer Support or other exciting corporate opportunities.

Key Responsibilities of the Senior Guest Services Manager are:

• Lead, train, and mentor a front-end team, empowering to do their best work.
• Work closely with a skilled Assistant Guest Services Manager to deliver an exceptional guest experience.
• Manage daily front-end operations, including cash registers, bookkeeping, parcel pickup, cart room, click and collect, and parking lot.
• Partner with your team and leadership to uphold high service standards and continuously improve guest interactions.
• Your typical schedule will include daytime hours and every other weekend, with occasional early mornings and late evenings depending on business needs.

If you're ready to take on a leadership role that challenges you, makes a real impact and offers room for professional growth, we encourage you to apply!

Onsite: Waite Park Cash Wise Foods 113 Waite Ave S, Waite Park, MN 56387

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• Must be at least 18 years of age;
• Previous retail/customer service experience preferred

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.

We're proud to offer a variety of benefits to both our full-time and part-time employees including:

• A 10% Employee Discount (for the employee and their immediate household) and if you work at a location with a coffee shop, you'll receive a discount there too!
• Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & 1 - time for hours worked on a company-recognized Holiday!
• Sunday Premium Pay - An extra $1 per hour for hours worked on Sundays
• Paid Military Leave
• Employee Health & Wellness Programs, Challenges and Resources - to assist our team members live a life of wellbeing!
• Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year.
• Tools, resources and opportunities for Career Growth & Development
• 401(k) plan options - we also match up to 20% of the first 5% contributed
• Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned. Our team members benefit from the success of the company through this company-sponsored benefit!
• Additional Voluntary Benefits - such as Vision, Accident and Critical Illness Insurances

If you're hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!

As a member of our team, you can also expect:

• Flexible scheduling - We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.
• Recognition - We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that!
• Growth Opportunities - We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist. Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.

Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We invite you to join us in carrying out our vision to "Be Remarkable!" Apply today!

Starting pay is determined based on several factors, which can include the candidate's experience, qualifications, skills, education, and geographic area.

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