Medical Receptionist

Park Nicollet is looking to hire a Medical Receptionist to join our Oncology team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

The Medical Receptionist III position provides exceptional customer service functions in a personable and professional manner. These functions include patient registration, insurance verification, complex cancer treatment scheduling and coordinated appointments across numerous departments. Must be able to think critically and ask questions as appropriate. This role facilitates communication between staff, providers, and other departments. Manages many activities impacting patient care. Performs other related duties as assigned.

This position may be responsible for Call Center and/or Front Desk duties.

Call Center staff are primarily responsible for rapidly and accurately answering and responding to incoming telephone calls.

Front Desk staff are primarily responsible for providing support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Both Call Center and Front Desk staff will maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule:

8:30am-5:00pm M-F, Occasional weekends & holidays

Required Qualifications:

• High School education or equivalent required
• Must have strong verbal and written communication, human relations sensitivity and customer service skills, listening and telephone etiquette skills.
• Accurate computer/keyboarding skills required.

Preferred Qualifications:

• 6 months related experience
• Previous medical office experience and/or medical terminology strongly preferred.
• Ability to effectively field questions from patients, family, providers, and staff.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Familiarity with computerized patient information systems, fax, printer, copy machine, electronic communication systems, and other office machines.
• Excellent time management and prioritization skills.
• Strong organizational skills and ability to function independently.
• Knowledge of HIPAA guidelines and medical terminology.
• Effective written and oral communication skills.
• Ability to perform scheduling for clinic, infusion, and various other appointments.
• Ability to perform advanced, complex scheduling for infusion.
• Ability to perform computer functions.
• Knowledge of medical terminology.
• Knowledge of telephone, paging system, and other communication systems.
• Ability to establish and maintain effective working relationships with other staff, patients, and visitors.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!