New

Repayment Loan Counselor

TEKsystems
$18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Jan 17, 2025
Description Under the direction of the department Supervisor(s) and assistance of Lead Worker(s)/ LC2s, counsel student loan borrowers in resolving their delinquent accounts in an accurate, effective, and efficient manner. Responsible for handling inbound and outbound telephone calls in accordance with federal regulations, corporate objectives and department policies including those described in the Repayment Solutions Policies and Procedures manual. They will start under the Default Guarantor Portfolio - older cohort of borrowers (prior to 2010). They're 60 days passed due and they'll be making outbound call on a dialer. Call volume is increasing especially on the direct side. The payment pause ends in September and we'll have 4 years worth of people who need educating on their loans. Individuals could have 40 calls per week or 100s per week. Will start with outbound calls and then will get trained on inbound. Skills customer service, call center, collections, wpm, Microsoft, Account Resolution, High School, GED, Financial services, Loans, call center, Customer support Top Skills Details customer service, call center, collections, wpm, Microsoft, Account Resolution, High School, GED, Financial services Additional Skills & Qualifications Must: - 2 years of customer service experience Proven written and verbal communication 40 WPM Good attendance Pay and Benefits The pay range for this position is $18.50 - $18.50 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Madison,WI. Application Deadline This position will be accepting applications until Jan 31, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.