Administrative Support Associate

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Serve as administrative support for Transfer Admissions & Engagement. As the first point of contact (visit, email, phone), ensure the highest quality of customer service to students, staff, faculty, parents, and administrators. Position requires thorough knowledge of Transfer Admissions & Engagement policies and procedures as well as excellent verbal and written communication skills. The position requires ability to manage general office duties such as receptionist duties, preparation of documents and email, compiling records, organizing and maintaining files, mail distribution, greeting visitors, answering calls and emails. The position will use a variety of technology platforms including Google suites, Microsoft Office, Banner, Slate CRM, DegreeWorks, and others.

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Graduation from high school; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential
functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to
all positions.
Diplomas or degrees must be received from appropriately accredited institutions.

Transfer Admissions & Engagement ( TAE) is in the division of Enrollment Management (EM). The mission of the Division of Enrollment Management is to strategically plan, implement, and assess services and programs that facilitate student preparation for college, recruitment, enrollment, and graduation. The mission of TAE is to cultivate an environment that elevates the higher education experience by advocating, collaborating, and providing innovative services to recruit, retain, and graduate students. Additionally, TAE will coordinate programming and services intended to help students integrate into the Appalachian community and improve retention.

This Administrative Support Associate role serves as administrative support and first point of contact (visit, email, phone) for Transfer Admissions & Engagement.

Desired skills and abilities: outgoing; must enjoy working with people; collaborative; patient; flexible; organized; and has the ability to multitask on a consistent basis.

Communication-Verbal: Responds to general questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.

Communication-Written: Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries. May design and modify recruiting materials for programs.

Information/Records Administration: Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.

Knowledge-Program: Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations. Provides assistance to students with class registration, course permits, course adds/drops and assigns program advisors. Applies knowledge of University textbook policies in relation to faculty textbook order requirements. Applies knowledge of University policies to process university forms, process banner payroll and perform e-verifications.

Problem Solving: Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor.

Monday - Friday, 8:00am - 5:00pm, with evening and/or weekend events scheduled a few times per year.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board: