Sr. QA Tester (5617)

As a Sr. QA Tester, you'll lead cloud infrastructure initiatives, optimize existing systems, and support the modernization of IT environments. Your work will drive secure, scalable, and innovative solutions aligned with our commitment to excellence in service delivery.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

• Develop, document, and execute comprehensive test plans and test cases for ServiceNow applications, including functional, regression, and integration testing.
• Collaborate with developers, business analysts, and project managers to understand business and technical requirements for testing.
• Perform manual and automated testing of ServiceNow workflows, modules, and integrations to ensure proper functionality and user experience.
• Identify, document, and track defects using appropriate tools and collaborate with development teams for resolution.
• Create and maintain detailed testing documentation, including reports, logs, and metrics.
• Conduct root cause analysis of defects and provide recommendations for process improvement.
• Validate system enhancements and upgrades to maintain compliance with defined standards.
• Support user acceptance testing (UAT) by creating scripts and coordinating with end-users.
• Ensure testing activities comply with the Department of State's security and operational standards.

What you'll need to succeed:

• Active Secret Clearance Required.
• Minimum of 3 years of experience in software testing, including test planning, execution, and reporting.
• Experience ensuring the quality and reliability of ServiceNow solutions while maintaining high standards for software testing processes
• Experience working closely with development teams, business analysts, and stakeholders to support the deployment and optimization of ServiceNow applications.
• Solid understanding of QA methodologies, tools, and best practices.
• Proficiency with manual testing and familiarity with automated testing tools (e.g., Selenium, TestNG, or similar).
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent verbal and written communication skills, including the ability to document technical information clearly.

Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don't meet every single requirement?

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you're excited about this role, but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! - The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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