Program Manager - Service, Rental, Instrumentation

Overview:

The Solutions Program Manager is responsible for leading and managing a portfolio of Solution Voucher Programs to ensure successful, sell-through, revenue activation, within scope, and within budget implementation. You will collaborate closely with various stakeholders, including operations, commercial leadership, project managers, team members, department heads, and executives, to ensure alignment with organizational goals and priorities. The Solutions Program Manager is responsible for achieving sales objectives, growing sales volume, and growing gross margin for Solution Services. In addition, the Solutions Program Manager is responsible for advising, consulting, and influencing the PPE & MRO Division to promote Wurth Safety Solutions while driving sales coordination and collaboration. The Solutions Program Manager will assist as requested to resolve past due account issues, prepare contracts and bids, provide customer feedback to management, and recommend strategies to ensure customer satisfaction is achieved. Lastly the Solutions Program Manager will work with vendor partners to ensure an exceptional customer experience.

NOT EXCLUSIVE:

• USIC and other assignments.

PRIMARY RESPONSIBILITIES:

• Promote all Solutions Services, SRX, Boot & Shoe and Instrumentation/Service/Rental.
• Works with leadership to build strategic business plans to profitably achieve National Goals.
• Execute sales performance and customer relations while consistently achieving established sales goals to exceed budget. Foster Solution Key Account relationships.
• Coordinate between Eye Care Professionals, On-Site Dispensers and Solutions Support for SRX related activities.
• Represents division at internal meetings, key customer events and industry trade shows.
• Provide strategic direction and vision for Solution Voucher Programs to include training and certification.
• Government coordination Bids & oversight (NASPO, OMNIA, GSA).
• Define program objectives, scope, and deliverables. Manage Solutions reporting & analysis.
• Develop and maintain program governance structure, processes, and documentation.
• Lead and motivate cross-functional teams to achieve program goals.
• Drive sales activity within Corporate Accounts, Verticals and BDM channels. Build and maintain strong relationships with key stakeholders.
• Communicate effectively with stakeholders to manage expectations and address concerns.
• Act as a liaison between sales teams and executive leadership.
• Identify potential risks and issues that may impact program success.
• Develop risk mitigation strategies and contingency plans.
• Monitor and manage risks throughout the program lifecycles and foster a culture of transparency and collaboration within the program. Allocate resources effectively to support program activities.
• Manage dependencies between programs and resources as well as technology development.
• Ensure that the commercial organization has the necessary tools, training, and support to succeed.
• Develop and manage program budgets.
• Track expenses and ensure spending is within budget.
• Provide regular financial reports to stakeholders. Provide timely updates on program status, milestones, and risks.
• Establish and maintain quality standards for program deliverables.
• Monitor program performance and ensure adherence to quality guidelines.
• Implement process improvements to enhance efficiency and effectiveness.
• Facilitate regular meetings and communications with the Solution teams and stakeholders.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Leadership - Manages difficult or emotional situations; Responds promptly to internal and external needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

EDUCATION AND QUALIFICATIONS:

• Bachelor's degree strongly preferred.
• Demonstrated sales results with 5 to 10 years sales management experience preferred.
• Demonstrated computer skills.
• Demonstrated presentation skills.
• Industry client relations experience strongly preferred.
• Must have a valid driver's license, valid auto insurance coverage, and access to a vehicle.
• Flexible work schedule and occasional out-of-the-area and overnight travel are expected, up to 40%.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit, walk and drive. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move 10 pounds and occasionally up to 25 pounds.

Pay Range: $100,000-$120,000

Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.

The Wurth Difference:

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

FIND OUT MORE ABOUT OUR COMPANY CULTURE:

• Linkedln - https://www.linkedin.com/company/wurth-industry-north-america
• Facebook - https://facebook.com/Wurthlndustry
• YouTube - https://youtube.com/c/WurthlndustryNorthAmerica

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.