ISV Account Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: ISV Account Manager
Department & Team: AppFoundry Program
Reports to: Juergen Tolksdorf
Location: USA
Summary:

Genesys is seeking talented individuals to join our team to grow a world-class Enterprise B2B marketplace (AppFoundry) and help evolve one of the most strategic initiatives in one company.

The AppFoundry marketplace and partner program makes it easier for customers to get value from the Genesys platform(s) by reducing friction related to sourcing, procurement, deployment and support of third-party integrations and add-on applications.

For partners, the AppFoundry enterprise marketplace provides a direct path to market for their solutions, a searchable marketplace for customers to discover new solutions, and reduces friction associated with sales and deployment of new applications by allowing customers to purchase and install new applications directly from the marketplace.

As a member of the AppFoundry marketplace team, you will manage our Elite ISV Partners to guide them to success in managing their applications & solutions on Genesys' Enterprise Marketplace - AppFoundry at https://appfoundry.genesys.com. You will work closely with the entire partner ecosystem and Genesys sales team and a primary focus on opportunity management, deal & business strategy alignment with our Elite ISV Partner.

You will promote, advocate, and work with our enterprise marketplace partners across the Genesys ecosystem, as well as our partner management & sales teams and channel partners.

Responsibilities

In your role as ISV Account Manager, you manage all opportunity related activities with our selected high-value Elite AppFoundry partners. As part of our AppFoundry team, you will be responsible for the success of our partner ecosystem and drive their growth as part of the marketplace. As part of your role, you will be exposed to a variety of opportunities and challenges.

• Work within an international team of individual contributors

• Develop new ideas and methods for Partners to succeed in the Genesys ecosystem

• Support developing new business concepts to exceed the expectations of our AppFoundry partners

• Manage and organize partner product related activities such as pricing consulting, collateral management and comparisons

• Relationship management with ISV Partners

• Manage major partner related business & deal activities

• Drive GTM plans and QBPs/QBRs

• Drive partner influence and marketplace sales

• Manage regional & vertical alignment with sales with targeted partners

• Be the internal and external evangelist for assigned partners

• Own the AppFoundry booking responsibility for assigned partners

Qualifications/Skills Required and Preferred

• Education background in business administration

• Strong customer service focus and interpersonal skills

• Experience in managing people and business partners

• Experience with cloud-based SaaS subscription services models

• The ability to work independently and in a virtual and intercontinental team-environment is a must

• Flexibility in working hours, across some global time zones

• Excellent communication skills (fluent English, written and spoken)

• Excellent teamwork skills are required

• Great experience with Microsoft Office applications

• Experience with Salesforce.com

• Experience with business analytics tools such as Tableau is a plus

• Experience with privacy management, GDPR, DORA, and Schrems II is a plus

• Demonstrated aptitude for continuous learning and innovative pro-active thinking

• Self-starter with the ability to work independently, prioritize and get things done by taking ownership

You will be working in a global team with global partners.

You have a creative and strategic mind, would like to work on a program in hyper-growth mode inside a mature company, love to communicate, can mix business and marketing, and be part of developing a strategic business unit within Genesys.

Your success will be measured by the experience and the success of our Elite partners regarding their sales activities and the number of deals closed, leading to active subscriptions and booking commitment.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.