Business Support Representative II

Posting End Date:

Employee Type:

At Enbridge we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting times for energy companies, and Enbridge aims to shape the future of energy in America. The Business Support Representative is a key member of the Business Support team who coordinates administrative duties with internal and external customers.

We provide career growth opportunities, skill development, and competitive benefits including generous time off.

Apply now to join our diverse team! #joinourteam

• Performs internal customer contact work in person or by telephone.

• Responds to internal customers' inquiries and acts accordingly regarding operations construction or service work.

• Practices extraordinary customer service in performance of duties.

• Schedules the workload and appointments and prepares daily activity reports.

• Responds to emergency inquiries and provides appropriate resolution.

• Performs time administrator duties and HUB learning.

• Makes travel arrangements and coordination duties with multiple internal and external customers and contractors.

• Assists with coordination and support of multiple operations duties.

• May handle confidential records or information.

• Maintains department files and records and compose routine correspondence and prepares and coordinates work schedules.

• Monitors and evaluates procedures and customer service given to internal and external customers.

• Helps facilitate new technological and innovation changes for operational activities.

• Perform other duties as requested or assigned.

• 3+ years directly related experience - Knowledge of Business Office principles and practices.

• Knowledge of customer service programs and products to assess customer needs.

• Knowledge of and ability to use a personal computer and related software that meet department needs.

• Knowledge of math to add, subtract, multiply, and divide and to perform the four operations with decimals and fractions.

• Professional phone etiquette with the ability to relate interpersonally with internal and external customers.

• Ability to communicate effectively orally and in writing.

• Ability to handle emergencies and stressful situations.

• Ability to prepare correspondence to customers using prescribed format and conforming to all rules of grammar and punctuation.

Education Level: Required: High School Graduate , GED

• Cold Up to 25%; Heat Up to 25%; Office Work Environment 76-100%

• There may be additional working conditions that do not appear here. Please contact your HR Business Partner for more information.

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid #joinourteam #topemployer

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

No testing required

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer.We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com