Salesforce Consultant

Salesforce Consultant

100% Remote

Position Overview:

We are seeking a highly skilled Salesforce Consultant to support the robust Salesforce platform developed for HUD Central's Contact Center. This enterprise-level contact center, with over 120 representatives handling calls, serves as the "front door" for all offices under the FHA/HUD umbrella. The successful candidate will bring a strategic vision and technical expertise to enhance the platform, build out new features, and integrate advanced Salesforce capabilities, including AI and chatbots.

Job Details:

• Location: 100% Remote (Proximity to Washington, D.C. is a plus)
• Duration: 6 month contract to hire
• Clearance Requirements: U.S. Citizen; GSA and HUD Public Trust clearance (requires good financial history, clean criminal record, and drug test)

Key Responsibilities:

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  Strategic Leadership (70%)

  
  
  
  
  • Define and guide the strategic direction of the Salesforce platform.
  • Communicate with clients to evaluate requests and identify feasible solutions.
  • Provide leadership to a team of six developers, ensuring effective implementation and alignment with HUD's objectives.
  
  
  
  
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  Delivery (30%)

  
  
  
  
  • Contribute to platform development, including coding and sprint activities.
  • Deliver features such as chatbots and AI capabilities, expanding the platform's functionality.
  
  
  
  

Qualifications:

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  Must-Haves:

  
  
  
  
  • Bachelor's degree with 8+ years of experience (6+ years with a Master's degree).
  • Excellent written and verbal communication skills.
  • Strong expertise in Salesforce Contact Center Operations and Architecture (Salesforce Architect Certification required).
  • Knowledge of contact center processes, including KPIs, call delivery technologies, and call recording systems.
  • Proven experience in federal environments, particularly within large Salesforce platforms (e.g., VA call centers).
  • Ability to identify and implement AI capabilities within Salesforce.
  
  
  
  

Plusses:

• Experience with Salesforce AI, chatbots, and emerging technologies.

Equal Opportunity Employer, including disability and protected veteran status