Collections & Credit Representative I

Posting End Date:

Employee Type:

We are thrilled to bring a Collections & Credit Representative I onto the Enbridge Gas Utah Team!

Have you performed or have had similar experience in conducting analyses using defined guidelines processes and procedures to assist in a variety of routine credit and collections activities? Then look no further as we have the perfect opportunity for you.

Our Collections and Credit Representative I will monitor and provide customer contact on situations for high dollar delinquency, deposit warning/requests, customer payment arrangements, medical authorizations, and disconnections of service due to nonpayment, while providing excellent customer service.

We encourage you to apply today to be considered!

What you will do:

• Review past-due customer accounts and make contact with the customer to ensure payment or arrangement is made

• Evaluate past-due accounts and determine if a deposit needs to be applied

• Transfer balances between accounts and ensure debt is properly aged

• Provide routine analysis and determination of unauthorized use of service (fraud/theft), bill for such service and work with the customer to ensure payment is made

• Collaborate with other Enbridge Gas groups within and outside customer service

• Provide general analysis and reporting on customer medical authorizations, lease/ID verifications, and customer disputes

• Provide routine metrics toward meeting objectives set by management

• Review accounts with returned payments

• Work with Field Collectors to ensure notices are delivered to customers

• Locate outstanding balances through skip tracing methods

• Maintain contact with Collection Agencies to ensure accurate reporting of accounts, provide itemizations, resolve disputes, and authorization of Legal action

Who you are:

You have:

• 0-2 years of directly related experience along with a High School diploma/GED

• Solid understanding of customer account systems with the ability to learn quickly, apply knowledge and judgement, problem solve, take action and follow through

You can:

• Establish and maintain strong working rapport with collaborative partners while being analytical and solving problems

• Show a basic understanding of billing system and processes for various rate schedules along with having knowledge of company policies and procedures, including credit policy, energy assistance programs (state assistance programs and system functions), REACH, external program payment plans and conservation programs

You are:

• An excellent written and verbal communicator in person and over the phone and able to multitask and handle a wide variety of duties and responsibilities

• Proficient with the Microsoft excel, Word, PowerPoint, Publisher, process mapping and database applications

Working Conditions:

• Work performed in typical office environment 76-100% of the time with up to 25% travel

• Enbridge Gas Utah provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Mondays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid #joinourteam

Physical Requirements include but are not limited to:

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer.We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com