Customer Service Specialist

FISKARS GROUP

CUSTOMER SERVICE SPECIALIST

OUR ROLE

Picture this: Starting your day knowing that you're a crucial part of a team dedicated to delivering exceptional customer experiences and where every decision you make helps someone in the world cut, snip, or trim their way to a better day. By collaborating closely with our product and sales teams, you'll ensure our customers always receive the best service and support, making every interaction with Fiskars a positive experience.

As we continue to write our story, we're looking for a Customer Service Specialist to be the friendly and professional voice of Fiskars. In this pivotal role, you will manage customer accounts, resolve complaints, and ensure every interaction leaves our customers delighted. Your mission is clear: to infuse creativity and curiosity into our consumer experience, ensuring that our products don't just meet but exceed consumer expectations.

This position is based in Middleton, WI, US and reports to Audra Revord - Customer Service Manager. This role is full-time and offers a flexible hybrid working environment.

ABOUT THE JOB

• Dive into customer calls and emails each day, ready to tackle any issues or questions about orders with a friendly and efficient approach.
• Ensure every customer feels valued and well-served by meticulously maintaining all orders.
• Keep customer pricing accurate and resolve any discrepancies with your investigative skills.
• Handle sample order requests enthusiastically, supporting our sales and marketing teams.
• Investigate and correct invoicing discrepancies, ensuring smooth transactions.
• Participate in exciting projects, sharing your insights and contributing to process improvements.
• Be the go-to person for any IT issues, leading the way in finding quick solutions.
• Serve as a Key User for our systems, becoming a cornerstone of knowledge for your team and leading training sessions.
• Analyze daily reports and metrics, sharing your findings with the team to keep everyone informed and on track.
• Provide thoughtful solutions to daily inquiries from internal staff, ensuring smooth operations across the board.

WHO YOU ARE

• You bring 1-3 years of customer service experience and a passion for helping others.
• You have a High School Diploma or equivalent.
• Your keyboarding and data entry skills are top-notch, with both alpha and numeric proficiency.
• You excel in communication, organization, analysis, and interpersonal interactions.
• You thrive in a high-volume, fast-paced environment, balancing multiple tasks with ease.
• You are proficient in database management and JDE systems, always ready to learn and adapt.

WHY JOIN US?

This is more than a job - it's a chance to be part of a brand that has been a companion in homes for centuries, continually adapting and evolving. Join us and help craft the future of customer engagement at Fiskars, where your work directly contributes to enhancing people's lives around the world.

Last day of application:

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At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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