Sales Coordinator

Job location: Remote United States

Company: Wiley

Role: Sales Coordinator

About the role:

At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It's in our differences that we empower the way the world learns.

We are looking for an experienced Sales Coordinator to provide critical and timely pre and post-sales support to the global corporate sales customers and teams. You would be responsible for ensuring timely information delivery and service to customers to increase customer satisfaction; and coordinating with corporate sales teams to optimize the sales process. The successful candidate would assist with ensuring compliance with policy governance and internal processes are kept to. Having a strong customer focus with a high level of customer service is key to success in this role.

How you will make an impact:

• With minimal supervision provide pre support for customers and colleagues efficiently and effectively. Including responding to complex queries, assisting with preparing proposals & quotations, running reports and presentations.
• Drive strong customer and partner relationships for renewal and repeat business by providing a high level of post-sale customer support.
• Drive process improvement and build scale to our business by developing new processes as required and drive existing process improvement to maintain service levels.
• Working with customers and colleagues to drive business and relationships by providing data driven reporting to support customers and aid business decision making.

Desired Skills:

• Have a high level of organizational skills combined with high levels of accuracy.
• Have a strong customer service background within a sales environment is a must.
• Are self-disciplined with demonstrated ability in managing conflicting priorities
• Have exceptional written and verbal communication skills to engage with customers via phone and email.
• Highly skilled user of MS Office, especially in Excel and quick to learn in-house systems.
• Strong relationship management skills with the ability to relate successfully to people at all levels, both internally and externally.
• Desirable: Have an interest in sales. Someone who is looking to learn about the Wiley Corporate Sales business with the aim of moving into an Account Manager role when available.

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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