Implementations Manager (Product and Portfolio Office)

Who We Are

As a leading healthcare intelligence company with over 40 years of experience, we put our unrivaled payment integrity, subrogation, and coordination of benefits (COB) expertise, expansive perspective, and relentless focus to work for our clients-ensuring no stone is left unturned in our pursuit of unmatched results. Our commitment to accuracy and excellence has helped us grow into a proven leader of our industry, relied on by companies large and small to help them maximize their return on investment.

Location: This position will be hybrid located in our La Grange, KY office.

About the Opportunity

At NewCo, we're constantly reimagining what's possible in our industry-creating disruptively simple, powerfully clear ways to maximize our clients' financial outcomes today and drive down healthcare costs tomorrow. As part of the Product and Portfolio team, you will oversee and support the implementation of new client onboarding as well as expanding services for existing clients. This role plays a critical part in the successful delivery of Rawlings' products and services, ensuring smooth and effective implementations that meet both client expectations and internal objectives. You will work closely with the Implementation team, clients, and various internal departments to manage and resolve challenges and ensure the timely execution of all implementation tasks.

What you'll do

• Participate actively in the client implementation process by leading tasks related to onboarding new clients and expanding services for existing ones.
• Identify barriers to successful implementation and contribute to problem resolution to meet target project timelines.
• Compile relevant information in preparation for client kick-off meetings, as well as recurring implementation meetings. Design presentation materials that clearly convey project progress, status, and expectations.
• Foster and maintain strong relationships with both internal teams and external clients. Address client concerns and resolve routine queries in a timely manner.
• Execute implementation tasks related to client expansions, ensuring that all project milestones and deliverables are met. Work in tandem with other team members to prioritize and complete tasks.
• Serve as a point of contact for clients by responding to inquiries, providing updates, and offering solutions to any issues that may arise during the implementation process.
• Lead internal and external implementation calls, ensuring that action items are clearly communicated and resolved in a timely manner.
• Effectively prioritize and multitask in a self-sufficient manner to meet both internal and external deadlines. Adapt quickly to changing client needs and project requirements.
• Provide feedback to leadership to improve processes or tools used during an implementation to ensure workflows are efficient.
• Assist with training new implementation staff members, which includes assisting with developing training materials, assist with post-training support, and collaborating with leadership to continuously improve the training content.
• Take on additional tasks as assigned to support the successful implementation of Rawlings' products and services.

What experience you bring (Role Requirements)

• Bachelor's degree in Business, Healthcare, Project Management, or a related field required.
• Experience in implementation or project management is required, experience in a client-facing project management or implementation role is preferred.
• Previous experience in Payment Integrity, Subrogation, Workers' Compensation, or Drug Claim Payment Integrity is highly desirable.
• Strong background in the health insurance industry or previous experience working with health insurance services or related fields is required.
• Certification in Project Management (e.g., PMP, PRINCE2) is a plus.
• Proficiency in Microsoft Project, Microsoft Word, and excellent Microsoft PowerPoint skills are essential. Creative flair in designing presentations is a plus.
• Knowledge of project management tools and software is a plus.
• Exceptional written and oral communication skills with the ability to draft clear, concise reports and presentations.
• The ability to effectively convey technical information to non-technical audiences and engage in professional client interactions.
• Strong problem-solving abilities with a focus on identifying and resolving issues quickly and effectively.
• Detail-oriented with the capacity to handle multiple priorities and competing deadlines in a fast-paced environment.
• A customer-centric mindset, with the ability to assess client needs, respond promptly, and adjust priorities when necessary.

What Success Looks Like...

After 3 months

• You will have a strong understanding of the role.
• You begin building relationships and collaborating with peers.
• You develop effective time and priorities management.
• You receive initial feedback about your performance and are using it to improve.
• You've gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

• You have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency.
• You have established a strong network of internal relationships and are recognized as a key collaborator.
• You've been entrusted with greater responsibility indicating the company's confidence in your abilities.
• You see opportunities for career progression and personal development.

Pay range:

This is an exempt position. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee's geographic location.

What's in it for you

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options

At NewCo, we're reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative, accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, NewCo is making healthcare work better for everyone, and we're passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. NewCo is an employment at will employer.

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