Functional Systems Coordinator, Senior

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Tuition and Fees Management:

• Analyze tuition and fees policies in accordance with ABOR (Arizona Board of Regents) guidelines and implement new rates into the University of Arizona's tuition and fees calculator.
• Maintain the tuition and fees calculator by ensuring accurate display of tuition and fee structures.
• Collaborate with various university departments and external agencies to manage tuition rates (e.g., Academic Administration and other university-related departments).
• Test tuition and fee structures in the system to ensure accuracy each semester.

Team Leadership and Support:

• Oversee the Electronic Services team, prioritize and delegate tasks.
• Handle escalated email communications within the university and with students.
• Train staff, establish performance expectations, and conduct performance evaluations.
• Provide input on employment, pay decisions, recruitment, and staff development.

Data Analysis and Reporting:

• Analyze student accounts to identify and resolve issues.
• Create, modify, and run reports to improve organizational planning and process management.
• Continuously evaluate and recommend efficiencies for university processes related to the Bursar's Office.
• Conduct analysis of university-wide processes to
  identify improvements and streamline operations.

Knowledge, Skills, and Abilities (KSAs):

• Strong organizational skills and attention to detail.
• Resilient work ethic with the ability to prioritize and multitask effectively.
• Commitment to achieving success across multiple projects.
• High level of analytical and critical thinking skills.
• Ability to collaborate effectively with internal and external stakeholders.
• Ability to analyze and evaluate data independently.
• Excellent written, verbal, and documentation skills.
• Proficiency in Excel, including advanced reporting capabilities.
• Familiarity with tuition and fees processes, policies, and systems.
• A mindset for continuous process improvement with attention to detail.
• Strong collaboration skills and the ability to manage multiple projects simultaneously.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of related work experience or equivalent combination of education and work experience required.

• Experience with creating reports in Analytics and/or PeopleSoft.
• Experience with creating reports in Excel and SQL.
• Experience balancing multiple projects at once with resilience, a strong work ethic, and a commitment to successful outcomes.
• Experience applying advanced analytical and critical thinking skills in a professional setting to address complex challenges.