Lead, Student Health Insurance Coordinator - Student Health Engemann Admin - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

The Student Health Insurance Coordinator Lead serves as the primary source of knowledge for the student health insurance plan. They will be responsible for providing analytical support and assistance to the administrative team consisting of director and manager. They will be responsible for completing daily, weekly, monthly and annual reports to showcase the growth and benefits of the program. This will include team data reports and productivity. This position assists prospective and current undergraduate and graduate students and parents with Student Health insurance programs, fees and services. Communicates the various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their parents via telephone, email, and online platforms. Handles student health insurance matters and provide financial comparisons to assist the student/parent in decision-making. They performs intakes of student problems and refers student to appropriate university student service offices for additional assistance, as needed. Liaises with other offices and university departments on behalf of students to facilitate problem resolution. Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientations, marketing, and health promotion events. In addition to the responsibilities of a coordinator, the Lead will also provide instruction, guidance and coaching to the coordinators. They may assign tasks and assist with training and onboarding of new coordinators. The Lead will make recommendations to the manager and assist with determinations and decisions to resolve problems and complaints.

Essential Duties:

• Counsels prospective and current undergraduate and graduate students and parents on Student Health Insurance plans and mandatory service fees.
• Provides critical and general information for all divisions within the health center to inquirers such as student health insurance programs, policies, procedures, requirements, deadlines, etc. by telephone, email, correspondence and in-person.
• Handles student health insurance matters related to coverage, student status, graduation timelines, maximum benefit, out-of-pocket costs, minimum unit/credit requirements and limitations.
• Evaluates and processes waiver requests by confirming eligibility and benefits to confirm university compliance.
• Provide analytical support and assistance to the administrative team consisting of director and manager.
• Complete daily, weekly, monthly and annual reports to showcase the growth and benefits of the program including team data reports and productivity.
• Processes optional enrollments in a timely manner.
• Evaluates student problems and refers students to appropriate student services office for additional counseling, as needed.
• Liaises with other offices on behalf of students to facilitate problem resolution.
• Assist manager with training and onboarding of new coordinators.
• Assist with complaint resolution by researching and reviewing historical information, conferring with the manager/director, and providing the decision to the student/parent.
• Assigns tasks to coordinators.
• Represents student health insurance plan, fees and services at orientations, marketing, and health promotion events.
• Performs ther duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req 4 years; Combined education/experience as substitute for minimum experience Hospital experience or in a related field.

• Req Must be comfortable with computers and medical terminology.
• Req Customer/student service experience
• Req Demonstrated excellent interpersonal, oral, written and listening skills.
• Req Experience in high-pressure and multi-tasking environment.
• Req Flexible schedule and understanding of highly seasonal environment is essential.

Preferred Qualifications:

• Pref Bachelor's degree Business Administration, Business, or Financials field.
• Pref Lead, supervisory or informal project management experience.
• Pref Demonstrated excellent interpersonal, oral, written and listening skills.
• Pref Knowledge of HIPAA compliance and various health insurance types
• Pref Ability to quickly learn and adapt to software platforms including EHRs and CRMs

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.