Accounts Payable/Customer Service Representative

E-S Plastic Products LLC
United States, Wisconsin, Waterford
809 Mohr Avenue (Show on map)
Jan 25, 2025
Job Summary This is a dual role that is responsible for accounts payable as well as providing superior service to existing and new customers and work as part of a team to ensure customer satisfaction and 100% on-time delivery. Summary of Duties & Responsibilities (Accounts Payable) Receive vendor invoices and match them to packing slips, purchases orders and receipts and then enter into the IQMS accounts payable system for processing and issuing payments on a weekly basis. Research and resolve any discrepancies found during the invoice matching process before entering into IQMS. Facilitate the approval process on non-purchase order invoices before entering into IQMS. Reconcile credit card bills each month. Scan vendor invoices to the appropriate vendor fil on the network and attach in IQMS. File paper copies of vendor invoices. Provide vendors with tax exempt certificates. Update reports and provide data to management as required. Review accrued receipts report at month end and close out any uninvoiced purchase order receipts. Provide tooling invoices for staff members for the tooling spreadsheet. Complete other duties as assigned and provide support to management as needed. Summary of Duties & Responsibilities (Customer Service) Interact with customers via telephone, emails and/or in person to maintain current customer accounts as well as build relationships with new customers Data entry and order acknowledgement for all customer orders Resolve customer issues by interacting with all internal staff members Be proactive to resolve issues and find solutions Maintain all customer files and keep files current Process credits and replacement orders Process and file invoices Work with shipping department to insure we are shipping on time and the orders are accurate Run daily, weekly and monthly reports Maintain customer forecasts Verify current pricing Work with Scheduler to find out when parts are running (and finishing). Maintain consignment records and billing. Other duties and projects as assigned Qualifications Previous experience in an office environment preferably with accounts/payable and invoicing to customers. Previous customer service experience in a manufacturing environment High School Diploma or equivalent is required; college coursework desired Working knowledge of ERP systems (IQMS); strong computer skills Ability to interact with all internal customers and maintain a professional demeanor Strong organizational skills Excellent attention to detail Must show strong initiative to want to develop and maintain customer relationships