Account Support Representative 4

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Full time, remote position. Must be located in Tampa, FL for occasional onsite meetings

Compensation: $23 per hour

Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program.

• Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
• Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately.
• Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.
• Updates databases with documentation related to customer interactions and steps taken to serve customer needs.
• Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms.
• Handles requests for additional company materials.
• Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.

Minimum Education:

• High School diploma or equivalent

Required Skills and Experience:

• 4 years of experience with Worker Comp Industry
• Strong Computer skills (i.e. MS Office, MS Excel, office equipment)
• Good organizational skills and ability to meet designated deadlines and productivity standards
• Past experience in office setting a plus

Desired Skills and Experience:

• Ability to multi-task, work in a fast paced environment with daily productions, goals and quality standards
• Ability to work well with all levels of staff in a courteous, professional manner
• Understanding of workers' compensation guidelines is a plus
• Intermediate to Advance Microsoft Office - Word, Excel, Outlook
• Ability to learn and adapt to internal software programs

PI260679206