We are global, we are impacting the lives of millions every day, we are making a difference!
At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites. Will you be next to join our journey towards a more sustainable future?At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visitwww.amcor.com.
Job Description
The Customer Service Supervisor I is responsible for leading a team of Specialists who manage the customer relationship. They are accountable for guiding their team to meet customer needs and drive business results. This is the first level of supervision within the Customer Service group. The level I is proficient at the below duties and requires intermittent Management support. WHAT YOU GET TO DO
- Geographic Scope: North America
- Number of colleagues directly reporting to this job: 7-12
- Align team resources and workloads to maximize customer and employee experience while ensuring adherence to department metrics and standard work processes
- Leverage your team's diverse perspectives and capabilities to identify innovative opportunities to anticipate/meet customer needs
- Coach team to ensure individuals are implementing/communicating corrective action to eliminate non-conformances; understand root cause with repetitive errors and address accordingly
- Build organizational capability through recruitment, development, and retention of top talent with manager support (i.e. robustperformance reviews, clear annual goal objectives, talent development, biannual talent reviews and succession plans)
- Visit customer facilities & participate in AFNA plant tours to strengthen relationships
- Oversee order management and customer communications, partnering with sales on customer facing presentations and face to face customer discussions
- Support complex service models and provide guidance to team [i.e., sub-contract, consignment, Vendor Managed Inventory (VMI) and export]
- Serve as first point of escalation for customer issues and provide leadership working in collaboration with other functional areas to find resolutions (i.e. customer orders, graphics, ship dates, quality concerns).
- Develop an understanding of department metrics to identify trends (i.e. quality, workload, engagement)
- Seek out continuous improvement opportunities and support implementations. Learn how solutions impact the upstream/downstream process (technical acumen).
WHAT WE VALUE
- Thought Leadership - ability to challenge the status quo in alignment with a drive for excellence
- Team Leadership - focusing, aligning, and building an effective Team
- Change Leadership - transforming and aligning a team to drive improvement
- Supporting and energizing the organization in creating a customer-centric culture.
- Collaboration and Influencing - working well with others who do not work for you; working as a team to have a positive impact on business performance
- Strong administrative and organizational skills to manage daily work requirements and service improvement initiatives
WHAT WE WANT FROM YOU
- Education - Bachelor's Degree Preferred
- Experience - 3-5years of experience, including prior leadership, preferably within manufacturing, or related experience
- Regular attendance
- Frequent interaction with others
- Ability to sit up to 100% of time
- Ability to communicate up to 100% of time
- Ability to move from one place to another up to 50% of time
- Ability to work on a computer 100% of time
- Ability to travel domestically 5% of time.
- Office environment
OurExpectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
- Our people are engaged and developing as part of a high-performing Amcor team
- Our customers grow and prosper from Amcor's quality, service, and innovation
- Our investors benefit from Amcor's consistent growth and superior returns
- The environment is better off because of Amcor's leadership and products
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
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We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans Flexible time off, starting at 80 hours paid time per year for full-time salaried employees Company-paid holidays starting at 9 days per year and may be slightly higher by location Wellbeing program & Employee Assistance Program Health Savings Account/Flexible Spending Account Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available Paid Parental Leave Retirement Savings Plan with company match Tuition Reimbursement (dependent upon approval) Discretionary annual bonus program (initial eligibility dependent upon hire date)
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