Collection Specialist I

We're committed to bringing passion and customer focus to the business.

The Collection Specialist I assists in maintaining a financially sound loan portfolio. Also, the Collection Specialist II takes appropriate actions to resolve account modifications or loan workouts.

Essential Duties and Responsibilities

• Processes, distributes, and posts all indirect loan payments.
• Completes file maintenance on loans.
• Processes telephone payments to corporate office for reconciliation.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Assigns accounts for repossession and follows through it until the unit is sold.
• Works with legal and bankruptcy courts to complete and provide appropriate documentation.
• Handles incoming and outgoing calls as well as indirect lender calls.
• Pursues seized vehicles in the state/county offices and those involved in total loss accidents with insurance companies.
• Logs accurate notes in order to follow payout processes.
• May be required to work hours outside of the typical 8-5 workday for collection efforts.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple correspondence.

Education and/or Experience

• HS Diploma/GED and
• Two to four years' experience as a collector.

Computer Skills

• MS Word, Outlook, Jack Henry Platform

Other Qualifications (including physical requirements)

• Must possess excellent telephone and customer service skills.
• Must have good oral and written communication skills.
• Must have excellent organization skills.
• Must be proficient in Microsoft Office products.
• Must maintain punctual and regular attendance.
• Must present a friendly, professional image and conduct.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.