As a service organization, Wesley selects employees who bring our mission to promise. When you become a member of the Wesley team, you contribute to the active lifestyle, high quality of care and other services we provide older adults at our award-winning communities or other residence. Our workforce is as diverse as our services, which include independent living, assisted living, Catered Living, memory care, skilled nursing, rehabilitation, hospice, home care and home health.
Our Total Rewards philosophy is a balanced approach that meets the needs of employees on their career journey whether they are just joining the workforce or nearing retirement. We evaluate our Total Rewards offerings annually to provide benefits employees would find meaningful. In addition to competitive wages and a commitment to pay equity, we offer the following benefits and other compensation:
- Employees, and their families if elected, can participate in medical and vision insurance (full time and ACA eligible), dental (full time) and group life (employee only for full time, excludes part-time and on-call staff).
- We offer a combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year. We also offer 6 Paid Holidays (8 hours for full time and 6 hours for part time per event, excludes on-call staff) and 1 Personal Holiday of Choice per year (excludes on-call staff).
- Retirement planning is encouraged through our 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule on the company match, and minors are ineligible for the company match.
- A food and beverage discount of 50% is available to all employees at any Wesley bistro. Employees are also eligible for On-Demand Pay with Dayforce Wallet. Minors need parental consent to access this benefit.
- To assist employees with challenges outside of the workplace, Wesley offers an Employee Assistance Program (EAP), which is 100% company paid. Additionally, Wesley Community Foundation provides grants to qualifying employees as detailed in the plan summary.
- Lastly, the efforts and contributions of our valued employees are celebrated in our best-in-class recognition and reward platform, Inspire. Points earned for various reasons may be redeemed for a variety of merchandise, gift cards, tickets, travel and other experiences selected by the employee.
This summary is intended to reflect the most reasonable and genuinely expected offering of benefits and other compensation for the posted job. The official website for all Wesley job postings is https://wesleychoice.org/careers/. Wesley is not responsible for content on third-party job boards. Salary ranges, benefits and other compensation are subject to change.
Enrich the
lives of older adults through community, choice, and continuing care in the Director
of Resident Services role. This pivotal role is responsible for ensuring the well-being and
satisfaction of residents through effective coordination with various
departments and the implementation of programs that enhance the overall quality
of life. Your leadership will foster a welcoming, inclusive, and vibrant
atmosphere, helping to build a community where residents thrive. Find your sense of belonging at Wesley!
You will
provide continuing care through these responsibilities
Essential
functions of this position include the following. Resident
Services Management
- Serve as
the primary point of contact for resident transfers. - Develop,
implement, and oversee services that support the physical, emotional, and
social well-being of residents. - Serve as
the primary point of contact for residents and their families regarding
non-medical concerns, ensuring timely and compassionate responses to
questions or issues. - Monitor
and assess resident satisfaction through surveys, feedback sessions, and
personal interactions, implementing improvements as necessary.
Leadership
and Collaboration
- Manage a
team consisting of Front Desk services, transportation services, educational
programming services and administrative services. - Collaborate
with Environmental Services, Culinary and Resident Engagement for
Campus-wide annual events to ensure seamless delivery of services. - Coordinate
with the clinical team and Wellness Nurse to support resident transitions
and conduct comprehensive resident reviews. - Partner
with the Wesley Community Foundation to manage initiatives related to the
Bishop McConnell Fund and Circle of Concern, ensuring prompt and thorough
follow-through on all responsibilities.
Program
Development
- Create
and oversee wellness, educational, cultural, and recreational programs
tailored to the interests and needs of the resident population.
- Partner
with external organizations and community resources to provide additional
services and opportunities for residents. - Evaluate
and adjust programs based on resident participation, feedback, and
evolving needs.
Compliance
and Documentation
- Ensure
compliance with all local, state, and federal regulations related to
resident services and senior living. - Maintain
accurate records in Point Click Care to include documentation of communications
and concerns from other departments regarding residents. - Support emergency
preparedness and safety initiatives, ensuring staff and residents are
informed and trained appropriately.
Budget
and Resource Management
- Participate
in development and manage of departmental budget, ensuring efficient
allocation of resources. - Identify
and pursue opportunities for cost savings without compromising service
quality.
Our requirements and qualifications for success
- Bachelor's degree in social work, gerontology, healthcare
administration, or a related field; advanced degree preferred. - Minimum of 5 years of experience in resident services, senior
living, or a related field, including 3 years in a leadership role. - Strong interpersonal and communication skills; strong writing
skills. - Proven ability to lead and inspire a diverse team.
- Exceptional problem-solving and conflict-resolution abilities.
- Knowledge of aging processes, senior services, and relevant
regulations. - Experience working in a continuing care retirement community setting.
- Occasional evening or weekend hours may be required for events or
emergencies.
Physical, environmental,
and mental requirements
- Bending, stooping, walking, sitting, and standing, intermittently
during working hours. - Frequent use of computer keyboard.
- Near and far vision acuity.
- Subject to frequent interruptions.
- Ability to handle unplanned and potentially stressful situations.
- Giving full attention to what other people are saying, taking time
to understand points being made, asking questions as appropriate. - Ability to lift up to 40 pounds.
Salary
Range: $77,977.20 to $101,628.80 per year REQ Code: AZL0930 |
Wesley Homes
vision insurance, paid time off, paid holidays, sick time, 403(b)
Jan 28, 2025