Technical Lead, IT Applications (UKG)

Dexian has been engaged by one of the nation's retailers to identify a Lead, IT Applications (Supply Chain - Workforce Management) for a Full Time Equivalent hiring initiative who will work in a hybrid arrangement onsite in Dublin, California, to provide IT Services to buying offices in key markets and distribution centers nationwide. This Fortune 500 organization is committed to providing an inclusive work environment with continuous learning opportunities and development for all teams.

To be eligible, the Lead must have expertise with UKG Dimensions in conjunction with an understanding of retail dynamics with focus on Distribution Centers within a complex, highly integrated environment.
This is a hiring initiative for a FTE staff member on the client's payroll and it is not suitable for a third party or corp-to-corp arrangement.

GENERAL PURPOSE:
The IT Application Lead for Supply Chain - Workforce Management (WFM) Applications leads projects that apply new or existing technologies and solutions to solve business needs. This key resource partners with business leaders to determine system needs, influencing and guiding the change process from concept to implementation. S/he coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects. The IT Applications Lead also serves as a functional and technical expert in one or more disciplines and works with software and/or hardware vendors on enhancements and production issues.

ESSENTIAL FUNCTIONS:

• Develop partnership, acting as a liaison between technical and business teams to understand, troubleshoot, interpret, and advise on technical questions/issues/projects or business use cases. Participate in the full lifecycle of WFM implementations from discovery through design, build, test, and user adoption. Discover and analyze business requirements and business processes.
  
• Act as the technical lead for WFM systems and interact with the Operations team and software vendors.
  
• Collaborate with internal and external IT teams to resolve/improve IT processes and procedures. Maintain stability and quality of service by ensuring standard operation standards and processes are followed and kept current.
  
• Ability to lead development of content and deliver / present to Senior Leadership.
  
• Create usable documentation including audit findings, business requirements, and product design documents. Translate findings and design documentation into properly configured applications (e.g., Timekeeping, Scheduler).
  
• Maintain current in-depth technical, functional, and operational knowledge of UKG Dimensions.
  
• Lead the activities of providing new capabilities and driving value from existing capabilities.
  
• Take a leadership role in analyzing the use of new and existing technology to meet current and future business needs. Investigate new tools, applications, and technologies and determine how these can be used to solve business problems. Understand business trends and the need for competitive advantage.
  
• Manage projects throughout the entire IT Project Delivery lifecycle (SDLC), ensuring that requirements are defined accurately, systems are designed / coded or purchased that meet the defined requirements and are executed efficiently. Create detailed project plans, coordinates team resources and manages to overall project timeline. Ensure that test plans, communication plans, training plans and support plans are designed and executed successfully, on time and in budget. Required system and user documentation is created accurately, projects are completed on time and under budget and anticipated business benefits are achieved.
  
• Work with other leads on large projects, either as a lead or a team member. Is expected to perform business design and analysis, internal consulting, application testing, and application design reviews.
  
• Direct execution of release and deployment plans with all stakeholders.
  
• Ensure IT change management practices and procedures are followed.
  
• Manage day-to-day application support activities for defined area/department. Define and prioritize problems and requests.
  
• Support existing production systems, coordinate related support and enhancement activities.
  

  QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  
  
• 7 to 10 years' experience supporting retail systems preferably UKG Dimensions or UKG Workforce Central on cloud. Solid understanding of retail dynamics with focus on Distribution Centers within a complex, highly integrated environment.
  
• Bachelor's degree or equivalent work experience in information systems, computer science, or a related technical discipline.
  
• A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices.
  
• Ability to work independently to identify and resolve issues including data integration and mapping errors, application issues and database utilization issues.
  
• Technical orientation balanced by project management discipline. Able to supervise internal programmers, analysts, consultants, non-technical business resources and external vendor resources.
  
• MS SQL related experience.
  
• Experience with Microsoft office with high proficiency in Excel and preferably Access.
  
• Experience working with Reporting applications such as Power BI.
  
• Experience with Data Integrations (REST Services, BigQuery, Batch)
  
• Demonstrated track record managing technical application projects.
  
• Able to articulate issues, build consensus around recommendations, define next steps along with defined timeline.
  
• Experience implementing and/or supporting hardware and packaged solutions.
  
• Strong analytical and problem-solving and root cause analysis skills using tools like Splunk or Dynatrace.
  
• Good verbal and written communication skills; good listening skills.
  
• Ability to effectively communicate at all levels of the organization (i.e., Business Users).
  
• Outstanding work ethic, humbleness, displays a high sense of urgency to resolve issues quickly, and efficiently.
  
• Highly organized and detail oriented.
  

  PREFERRED QUALIFICATIONS:

  
  
• Experience with UKG Dimensions modules including Timekeeping, Scheduler and Activities.
  
• Experience, certification or training on UKG Dimensions Boomi Integration.
  
• Experience with Applications running on Cloud preferably Google Cloud.
  
• Experience dealing with cross-functional teams and business partners on projects.
  
• Experience working for a national retailer with Distribution Centers/locations.
  
• Workforce performance management Applications experience like Intelligrated Goalpost or similar.
  
• Deployment experience, roll-out of hardware/software across Distribution Centers.
  
• Vendor Management experience.
  

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.