Vice President, Digital Product Manager

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Position Description

PIMCO launched the Global Digital group in 2018 to build and oversee a portfolio of internal and client facing digital products. Our fast-growing and innovative team is seeking a Digital Product Manager who will play a critical role in enhancing our client servicing platform and developing digital products and services related to separate accounts, fund accounts, alternatives, managed accounts, and other investment types.

As a Digital Product Manager, you will be responsible for building high-quality experiences for our users, including financial advisors, institutional clients, and PIMCO Account Managers. The ideal candidate will possess a deep understanding of client-facing technology and servicing, ensuring that our digital solutions effectively support the needs of our institutional clients and financial advisors. This role requires a proven ability to simplify complex concepts and an obsessively user-centric approach, making product decisions based on user preferences, data, and research. Candidates must be comfortable with financial concepts such as portfolio construction, asset allocation, and risk management, and should be able to interact confidently with PIMCO clients and Account Managers to gather and analyze user feedback and preferences.

In partnership with the business and subject matter experts, you will manage product strategy, oversee a multi-year digital product vision, and drive the build and maintenance of digital products. Specifically, you will oversee PIMCO's Client Account servicing platform, which provides daily/historical account data, investment analytics, documents, and self-service workflows, all integrated across various operations and systems at PIMCO. This position is highly collaborative, requiring daily partnerships with design and engineering teams to conceive, test, and execute new products. Experience working in agile software development environments is preferred.

NOTE: This role will not be responsible for marketing or digital marketing but will partner closely with these global teams as needed on launch and distribution strategies.

Location

Austin, TX.

Responsibilities

Key responsibilities include, but are not limited to:

• Product Strategy and Management: Define and manage a multi-year digital product vision, overseeing the development and maintenance of PIMCO's Client Account servicing platform.

• User-Centric Development: Make product decisions based on user preferences, data, and research, ensuring that the client-facing technology enhances the overall client experience.

• Stakeholder Engagement: Collaborate with high-profile stakeholders, including heads of businesses and managing directors, to ensure that product features and service delivery align with strategic business objectives.

• Cross-Functional Collaboration: Partner with design, engineering, compliance, marketing, funds, and other internal teams to formulate user stories, define feature scope, and ensure the delivery of compliant and industry-leading user experiences.

• Market Analysis and Insights: Work with Data Insights to analyze user needs, validate features, and iterate on product offerings to reflect the evolving requirements of our clients.

• Continuous Improvement: Identify and champion product management best practices, ensuring that the team operates efficiently and effectively in a dynamic environment.

• Feature Scope and Documentation: Define feature scope, dependencies, and risks, ensuring they are well documented and communicated appropriately.

• User Journey and Insights: Refine the user journey, uncover user insights, and identify key user needs to focus the product roadmap on supporting key business strategies.

Position Requirements

• Minimum of a bachelor's degree from an accredited institution.

• At least 10 years of experience in digital product management or a similar role, with a proven track record of articulating a product vision, executing strategy, and managing executive-level stakeholders.

• Experience within financial services, asset management, institutional client services, or financial advisor servicing.

• Experience working in a global context, with an appreciation for navigating risks and challenges across diverse markets.

• Adept at writing user stories and requirements in both agile and traditional software development methodologies. Proficient in utilizing SaaS-based collaboration tools (such as JIRA, Confluence, Teams, etc.) to manage feature development from research to launch.

• Strong analytical skills, including quantitative and qualitative data analysis, with the ability to facilitate and manage communication channels within projects.

• Experience facilitating and managing communication channels within the project, including meetings, workshops, email, and documentation.

• Ability to work daily with engineering, communicate features and software architecture ideas, and apply QA best practices.

• Interest and passion for all things digital, with an understanding of client journey mapping.

Preferred Qualifications

• Understanding of complex financial products, investment strategies, and regulatory frameworks.

• Experience with Jira, MS Teams, Confluence, MS Office, Google Analytics, Adobe, DataDog.

• Experience with UI/UX or consumer insights.

• Technical degree in computer science or technical project work.

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.