Associate Account Manager

WebMD
United States, New Jersey, Newark
Feb 21, 2025
Description Position at WebMD WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Medscape is looking for an experienced Associate Account Manager who will be responsible for supporting the overall client satisfaction and program delivery for assigned Medscape Medical Affairs accounts. The Associate Account Manager will work alongside the primary relationship owner and serves as the project manager for all deliverables. In addition to supporting the team on larger projects, the candidate will be expected to independently execute a range of smaller projects across multiple departments in support of our Medical Affairs business. The applicant should be a highly organized individual with strong account leadership and customer relationship management expertise, detailed and clear communication skills, and a proven ability to prioritize and excel in a deadline- driven environment, with a particular focus on efficient project and timeline execution. Responsibilities Member of a broader account team supporting project execution across a range of clients, which can include project kick-off, development and updates, metric reports Building and maintaining strong relationships with various internal stakeholders (ie. Marketing, Product Development, Audience Generation, Content Development, Outcomes and Insights) that will assist in smooth and on-time project execution and impact future business by communicating client needs and expectations Assisting in the development and maintenance of business relationships with current and prospective pharmaceutical, medical device and other clients in conjunction with sales colleagues as appropriate, including the ability to translate client priorities and expectations clearly across internal development teams Staying abreast of overall project implementation across all external and internal development teams including use of an electronic task management system Able to implement processes and procedures; managing the project scope and timeline Working with other departments to streamline processes to allow for efficient timelines; Communicating client needs and expectations clearly across development teams Able to effectively trouble shoot and find solutions to meet client's and internal stakeholders' expectations Qualifications Bachelors' Degree required Minimum of 1 year of account management and/or project management experience in a digital / healthcare agency setting. Ability to efficiently coordinate and work on multiple tasks simultaneously in a highly deadline-driven environment Very strong customer service orientation Excellent time management, organizational skills and the ability to prioritize in order to meet deadlines Work in a cohesive team environment as well as independently Self-motivated, positive attitude, with a willingness to accept varied assignments Extreme focus on accuracy, attention to detail and consistency of work Excellent communication (verbal and written) skills Knowledge of medical terminology and/or experience in medical publishing, pharma, healthcare or agency environment Experience with web-based document sharing sites (such as Google and SharePoint Online) Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like Workfront, Salesforce and the ability to master internal systems such as JIRA, training tools such as Brainshark and Accent Librarian) Occasional travel Salary Range: $60,000 - $65,000