Helpdesk Intern

Internship Mission Statement:

Our Mission for this program is to nurture the next generation of talented professionals by providing a dynamic and inclusive learning environment. We are committed to fostering a growth, innovative, collaborative culture that empowers interns to realize their full potential.

~ Discover the best version of yourself with The Judge Group. Your future starts here. ~

Position Summary: The Judge Group is seeking an intern with exceptional problem-solving and customer-service skills to support our IT Helpdesk team for The Judge Group Summer Internship Program, lasting approximately 10 weeks. This opportunity offers structured learning, and a deeper understanding of the day-to-day responsibilities in the professional services industry. You will work on hands-on projects under the guidance of an assigned mentor and supervisor. Clear expectations and goals will be set to ensure a successful internship experience.

Respond to phone, email, and online requests for technical support ensuring exceptional customer service.

• Assist with deployment of new equipment and software installations (i.e. setting up hardware, configuring software, and ensuring all systems are integrated a functioning properly.

• Assist with resolving issues related to printers, software, and other technical problems.

• Creating and updating documentation for common issues and solutions.

• Handling administrative tasks such as scheduling, reporting, and communication with other departments.

• Currently enrolled in an accredited 4-year college/university. Majoring in Computer Science, Information Technology, or related field

• Experience with networking, operating systems, software applications, and computer hardware

• Familiarity with troubleshooting hardware and software issues

• Knowledge of operating systems such as Windows, macOS, and Linux

• Experience with remote desktop tools and ticketing systems

About Judge:

Established in 1970, The Judge Group is a global professional services firm headquartered in Greater Philadelphia. With a presence in 30+ offices in the United States, Canada, and India, we are leaders in technology consulting, staffing, solutions, corporate training, and human capital management. Our commitment to success extends to our clients, consultants, and employees. Joining our team means becoming part of an established, growing, and innovative culture that prioritizes employee development.