IT Generalist II

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Provides day-to-day consultation, training, instruction, troubleshooting and problem-solving to computer users for hardware, software, network, related computer systems and peripheral devices. Ensures the effective operation of all systems; installs and configures systems; recommends hardware and software acquisitions and upgrades. Provides support for Biology department users of Active Directory, Microsoft Office Suite, SharePoint, and other system resources.

• Provides technical support services to classrooms, instructional computer labs and users of multiple computer systems throughout the Biology department.
• Performs initial configuration and maintenance of system hardware and software to meet the college's standards. Diagnoses system hardware and software operation problems and applies corrective procedures to restore them to operational standards.
• Works with the University's chosen IT ticketing system to create, track, manage, and report on requests and incidents.
• Researches computer hardware options and software applications and reviews with Assistant IT Director-CASTIC and department chair for decision on departmental adoption.
• Distributes new computers within the department(s) and provides initial training in their operation to users.
• Creates, tests, and deploys computer hard drive images with related software.
• Provides support to the college department by identifying, prioritizing, troubleshooting and resolving issues on hardware and software received by telephone, email, or the designated ticketing system.
• Coordinates with department faculty/staff and FIU Media Technology Services and/or outside vendors in integration of technology with instruction in both lecture and laboratory component courses for online or in-class courses, including instructional lab computer setup & support and online training server/user support.
• Coordinates purchasing and bidding for technology needs and projects for the Biology department including obtaining and following up on computer quotes and consultations as instructed by supervisor.
• Collaborates with security staff members on system security updates. Conducts field visits to faculty offices.
• Services computers and peripherals used by faculty for online and by hybrid courses
• Performs essential duties in any emergencies such as hurricanes, storms, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Works with FIU-based and external vendors to ensure software licenses are up to date for end users

Bachelor's degree in Computer Science or related technology field and two (2) years of experience in the field; OR six (6) years of related experience; OR an equivalent combination of relevant education and/or experience.

• Must be able to lift heavy items.
• Experience with Active Directory.

Administrative

Begin time: 8:30 AM

End time: 5:00 PM

Expanded Background Check

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

FIU is an equal opportunity provider and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, pregnancy, religion, age, disability, national origin, marital status, and veteran status in its programs and activities. For inquiries regarding nondiscrimination contact FIUs Title IX Coordinator and Director of the Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.