Desktop Support Technician

TEKsystems
$20.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Jan 29, 2025
Description We are hiring for a Desktop Support Technician in Madison, WI. This role involves providing Desktop Support and administration of desktop systems and applications. This enterprise-wide responsibility encompasses the design and implementation of desktop solutions to meet business objectives, technical requirements, and foster effective knowledge sharing, collaboration, and workflow solutions. Responsibilities: * Serve as the first point of contact for customers seeking technical assistance over the phone, email, and through our ticketing system. * Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Manage tickets assigned in a timely manner. * Determine the best solution based on the issue and details provided by the customer. * Develop and modify Knowledge Base documentation. * Deploy PCs, install software, and assist customers with new devices. * Record events and problems through resolution logs. Requirements and Skills: * 2-5 years of experience working in a help desk or desktop support environment. * Proven experience with Microsoft Office, Teams, and InTune services. * In-depth knowledge of computer systems and mobile devices. * Proven experience as a desktop support technician. * Ability to diagnose and resolve basic technical issues. * Proficient with iOS and Android devices. * Detail-oriented and able to maintain confidentiality. * Ability to work with minimal supervision. * Customer-oriented and patient. Technical Skills: * Windows 10, Windows 11 * Active Directory * O365 * Computer Imaging * Troubleshooting * IT Support Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in MADISON,WI. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.