Field Service Technician

TEKsystems
$28.17 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Hilliard
Jan 29, 2025
Description Provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories. Keeps up to date on product knowledge, specifications, and operations. Provides constructive feedback to management regarding product performance and service issues. Completes required sections of work orders, check lists, and other documentation as required. Maintains a safe work environment through proper utilization of tools and equipment. This position is based in Michigan. POSITION DETAILS: Integrated software ISD- support cash registers- supply software and hardware for fast food chains 1. Cash registers, Installation, and training 2. Drive thru headsets that we provide, install and train 3. Security for our customers 4. Drive thru timers For all four of these above things we provide equipment, install, train user, and then do continual troubleshooting Software support over phone for Canada and US Techs in the field- replace equipment to help Need to broaden horizon with US as business is grown. Invoice- manual- send directly to manager Joe * Bi- weekly every other Thursday (IQN will send the invoices) BACKGROUND: DMV check Things they can do: * Install camera's * Install bracket for camera * Replacement or upgrade for any of the items we provide * Take on tickets that call center support team can't fix over phone they will be dispatched to support in person * When not on site they will work remotely from home office to support and train * Great in person customer service * Has to be flexible between driving and being onsite * Any networking background is a + Skills isd, service management, technical assistance Top Skills Details isd,service management,technical assistance Additional Skills & Qualifications 1. College degree in technical services 1-to-2-year previous experience. A+ certification, and Network + 2. Microsoft Office, Excel Word, Outlook. Salesforce would be an asset. 3. Effectively resolve technical issues and ensure customer satisfaction. 4. Effectively communicate technical matters to internal and external stakeholders. 5. Eligibility to work in the US. Business Justification Experience Level Intermediate Level Pay and Benefits The pay range for this position is $28.17 - $28.17/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Hilliard,OH. Application Deadline This position is anticipated to close on Feb 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.