New

IT Support Analyst

TEKsystems
$22.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Philadelphia
Jan 29, 2025
Description We are looking for a skilled IT Support specialist to provide fast and effective support to our clients. As an IT Support specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance. To ensure success as an IT Support specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled IT Support specialist provides fast and effective support over the phone and in person. Skills Help desk support, Troubleshooting, Windows 10, Customer service, Phone, hardware/software, Windows 11, Windows, Okta, office 365, Sophos, Cisco Meraki, Communication, Connectwise Top Skills Details Help desk support,Troubleshooting,Windows 10,Customer service,Phone,hardware/software,Windows 11,Windows,Okta,office 365,Sophos,Cisco Meraki,Communication,Connectwise Additional Skills & Qualifications IT Support Specialist Responsibilities: Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, and hardware. Running software diagnostic tools and physically inspecting hardware systems. Talking to clients through basic problem-solving processes. Providing basic computer training. Installing and upgrading hardware and software systems. Writing training manuals. Following up with clients. Completing support tickets. IT Support Specialist Requirements: Windows 10 and 11 experience Windows Server 2022 Knowledge of the OKTA platform Office365 experience Sophos experience Cisco Meraki experience 3+ years working as a IT Support specialist. Knowledge of computer software systems, including databases, office applications, and operating systems. Excellent analytical and diagnostic skills. Advanced knowledge of IT Support software ServiceDesk Remote-access system Connectwise High-level communication skills. Ability to troubleshoot complex hardware and software issues. Patience and understanding. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Philadelphia,PA. Application Deadline This position is anticipated to close on Jan 31, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.