Manager - Customer Care

Thank you for your interest in becoming part of the team at Legrand!

Main Job Duties:
* Develops service level standards focused on reducing response times and providing high customer satisfaction.
* Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices.
* Implements systems to capture and report on service met rics, including any customer feedback or trends in product or service issues.
* Manages resource decision-making and planning.
* Aligns customer service activities and initiatives to support and enhance the objectives of the organization.
Education:
* Requires a bachelor's degree or equivalent experience.

Experience:
* Typically requires 5+ years of managerial experience.
* Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
Skills/Knowledge/Abilities:
* Customer Interaction
* Customer Support Policies, Standards and Procedures
* Escalation Management
* Inquiry Research/Response
* Product Support
* Service Design
* Service Desk Management
* Service Integration and Management
* Service Management
* Service Operations
* Service Request Management Process

If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply!

Legrand is an equal employment opportunity employer.

For California residents, please see the link for the Privacy Notice for Candidates. California law requires that we provide you this notice about the collection and use of your personal Information.