Account Specialist

Are you a Account Specialist who is looking to join one of the top companies within the Software and Consumer Electronics Industry?

Are you looking to further your career and grow?

Do you have experience in Customer Service?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work ON-SITE with our client in Grapevine, TX. Interested?

Here's what you'd do:

• The Account Specialist will play a critical role in providing excellent customer service and support.
• This position will be responsible for possessing communication skills to effectively interact with customers, team, and other stakeholders.
• This position will complete a wide variety of tasks and reports as requested by Business Division Head, leveraging both internal and external information.
• CSR professionals must be able to listen actively, respond appropriately, and address customer inquiries, complaints, and concerns in a timely and efficient manner.
• Act as a liaison between customers and depot, engineer, receiving, QC and shipping to resolve status escalation and expedited repairing.
• Direct and guide the daily operations of the team to ensure accurate and efficient repair memo entry, reducing Open RMAs, and fostering relationships with coordinators for collaborative problem-solving and timely solutions.
• Be the primary point of contact between the company and customers.
• Responsible for answering customer inquiries, resolving issues, and providing high-quality customer service.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Handing inbound, outbound RMA shipment and defective parts.
• Verifying the accuracy and completeness of the received and shipped items.
• Collaborating with team and analyzing production capacity, lead times, and resource availability to determine the feasibility of production plans.

Here's what you'll get:

Pay: $45K - $55k / year.

Hours: 40 hrs/Week. (1^st shift).

Length: Direct Placement.

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 2 years experience as a Customer Service Representative.

• Bachelor's Degree.
• Problem-solving skills are essential to analyze situations and find effective solutions.
• Have a good adaptability and problem-solving abilities as well as excellent teamwork skill.
• Ability to interpret data, create effective reports and provide business recommendations based on analysis.
• Effective communication skills to involve interacting with customers and team members.
• Be able to clearly convey information, listen actively, and respond appropriately.
• Being able to think critically, analyze situations, and come up with creative and effective solutions.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to learn new or updated software.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• Prolonged periods sitting at a desk and working on a computer.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.