Tier I Service Desk Analyst (Help Desk Support Specialist I)

Summary

The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations.

This is currently a remote position with a Monday-Friday day shift schedule. Schedule and work location are subject to change based on company/contract requirements.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
• Assist all users with any logged IT-related incident when called upon
• Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
• Accurately record, update and document requests using the IT service desk system
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware
• Resolve incidents with printers, copiers and scanners
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
• Participate in the Annual Performance Review Process
• Actively support equality and diversity policies of The MIL Corporation and The Library of Congress

Travel

None

Required Qualifications

• Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
• Ability to take ownership of issues, escalating incidents to other support teams where necessary
• Highly motivated team player with the skills and ability to manage changing priorities
• Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
• Willingness to attend internal training as necessary to keep up to date with the latest technology and internal system processes
• Ability to undertake other necessary duties not specifically stated without altering the nature or level of responsibility

Desired Qualifications

• CompTIA A+ Certification

Education

HS/GED

Clearance

Public Trust

Compensation

The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.

For this position, the projected compensation range is $45,000 - $55,000 per year. This estimate represents the typical salary range and is just one part of MIL's complete compensation package. Final salary for this position is determined based on factors such as individual qualifications, education, experience, and contractual limitations.

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:

• 2021-2024, Top Workplaces USA award (Energage)

• 2017-2024 Top Workplaces Award, Greater Washington Area (The Washington Post)

• 2018-2025 Certified Great Workplace, Great Place to Work

  • 2021 - 2024, Best Workplaces in Consulting & Professional Services

  • 2021 Fortune Best Workplaces for Millennials

  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity

• 2020- 2024, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)

• 2024 Patriot Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

• 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.