New

PC Support Technician

TEKsystems
$24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Des Moines
Jan 30, 2025
Desktop Support Technician Onsite-West Des Moines, IA Technical * PC Technician * IT Support * Imaging * Hardware Deployment * Windows 10 * ServiceNow * SharePoint Job Description The Desktop Support Technician is someone with an understanding of organization, communication, customer service. Interpersonal skills needed, as well as ability to collaborate. Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information. Duties * Laptop & PC Break/fix experience - Must have experience building PC's, installing new hardware, and imaging pre-laptops. * Managing hardware inventory. Ship equipment and work with end users to onboard them. * Organization- Must be able to keep track of inventory and warranties. * Application Support - Proprietary application experience for in depth troubleshooting issues. * Daily support for all users so being they are a man down they are getting back logged with tickets. * Assist O365 migration and Windows 10 migration. * In house training on Principal systems and business knowledge will be provided. * Customer service and soft skills are very important. * Assist with hardware deployment activities. * The day to day is managing hardware inventory, image and prep laptops, ship equipment and work with end users to onboard them. * Technologies uses are Windows, SCCM, ServiceNow, SharePoint Online, Office 365. * Laptop and equipment deployments, asset accountability. * Hardware deployment and inventory management experience. Additional Skills & Qualifications * Strong customer service skills. Team player mentality. Patience and problem solving skills. Power Automate is a nice to have. * The incumbent will gain enterprise wide support experience and also has the opportunity to move up the Help Desk ranks and get exposed to a variety of areas of the organization. Work Environment * The dress code is business casual and the environment is a team based fun loving atmosphere who works hard and is collaborative * Monday-Friday. No Weekends * 1st Shift Core hours * The size and culture of the team is about 12 people, 4 FTE and rest contractors Expected Start Date * Start Date, February 24 * Interviews Week of February 10 Schedule * Monday-Friday. * 1st shift hours. * Saturday & Sunday Off. * Federal Holidays Off. Pay and Benefits The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Des Moines,IA. Application Deadline This position is anticipated to close on Feb 1, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.